ABL Health Ltd

Administrator

The closing date is 11 July 2025

Job summary

Your Health Stockport (Integrated Wellbeing Service) overview

ABL Health, Stockport Council are partnered to deliver the Integrated Wellbeing Service titled Your Health Stockport which includes Weight Management, for adults and families, and Smoking Cessation. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, physical activity, all embedded in sustainable behaviour change and positive wellbeing.

Main duties of the job

As an Administrator for the Your Health Stockport service, you will be responsible for delivering a wide range of administrative duties to support both clients and health professionals. This includes preparing and managing patient correspondence, updating patient databases, booking appointments, handling telephone queries, and liaising with internal and external stakeholders. You will manage incoming calls through the Single Point of Access, ensuring efficient message handling and appropriate call transfers. Working collaboratively within the team, youll support clerical tasks such as word processing, filing, and maintaining confidential records both digitally and in paper format. The role involves managing healthcare referrals in line with company timescales, processing NRT and vape orders, and conducting stock checks. You will also support data entry and reporting using various IT systems including Excel and Word, and assist the Single Point of Access Lead in document preparation. Additional responsibilities include sourcing new venues in partnership with service leads, covering colleagues during periods of absence, monitoring service workloads and targets, taking and distributing meeting minutes, and maintaining accurate records. Importantly, youll also be expected to encourage and assess clients' readiness for behaviour change, ensuring a professional and supportive approach throughout.

About us

ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.

Date posted

27 June 2025

Pay scheme

Other

Salary

£23,809.50 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

E0343-25-0015abl781

Job locations

Europa Business Park, Bird Hall Lane

Cheadle Heath

Stockport

SK3 0XA

Job description

Job responsibilities

Role Purpose

You will provide administration support to the Your Health Stockport Service (Health improvement and weight management service). You will work with the Single Point of Access Team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines set by the SPOA lead. Responsible for a range of administration you will be based in our Stockport office with the admin team.

Your key responsibilities will be

You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, and liaising with health professionals and colleagues.

Take incoming calls through the Your Health Stockport Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.

To work as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Conduct stock take on NRT and Vape orders.

Process NRT and Vape orders.

Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper.

Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on the appropriate service database.

To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet, and in-house database.

Work closely with Single point of Access Lead and prepare computerized documents and reports.

Work with service leads to source new venues, working in accordance with company budgets and areas of demand.

Flexibility to cover colleagues annual leave, sickness, etc.

Weekly monitoring of workload and service targets.

Take meeting minutes, type and distribute as required

General administration (record keeping, filing, etc.)

Be able to encourage and assess the client`s readiness for specific behaviour change

Skills and Competencies Required

Be an experienced administrator used to working in a health and/or community setting

Experienced working with Microsoft Office and health related database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven- you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.