Job responsibilities
To support the Head of Service in thedevelopment, management
and delivery of an efficient and effective Intensive Personalised Support (IPS)
service for children / young people and adults who haveenhanced needs and
behaviours that some may find challenging, their families and other
stakeholders.In the Head of Services absence, you will deputise and
administer service delivery.
This
role is responsible for managing the daily operations of the Intensive
Personalised Support (IPS) service, with a primary focus on building and
strengthening referral pipelines from external stakeholders. The role plays a
pivotal part in coordinating a cohesive team to ensure effective intervention
delivery. This involves working with individuals from diverse backgrounds,
including those with learning disabilities and challenging behaviours. A major
emphasis is placed on actively developing and nurturing relationships with
external partners to increase referrals, ensuring the service reaches those who
need it most. This role is ideal for a passionate, highly organised individual
who excels in multitasking and thrives on making a meaningful impact while
driving the growth and efficiency of a vital support service.
Main Duties and responsibilities:
Oversee the coordination and conversion of incoming referrals to
the IPS service, ensuring that children, young people, their families, and
professionals receive the highest quality behavioural support in an efficient
and organized manner, with families at the centre of all decisions and actions,
enabling the client to thrive in a stable home environment.
Develop and strengthen relationships with external stakeholders,
promoting a positive image of our service within local authorities to encourage
and secure additional referrals.
Serve as a formal representative of the IPS service at conferences
and other professional events, engaging with commissioners and social workers.
This involves effectively communicating the goals, achievements, and impact of
the IPS service, fostering collaboration and partnerships, and advocating for
the needs of the young people and families we support. Utilise these
opportunities to share best practices, gather feedback, and enhance the
visibility of the service within the community and among key stakeholders.
Review multidisciplinary reports and social care assessments,
including SEN, and conduct functional assessments of behaviours, risk
assessments, and other relevant evaluations. Work collaboratively with the
client and other professionals to ensure that the team can carry out
meaningful, targeted interventions.
Act as the Head of Service in their absence to ensure seamless
continuity of service operations.
Offer ongoing supervision, guidance and direct coaching to support
team development, enhance skills, and ensure high-quality service delivery
through mentorship and real-time feedback.
Contribute significantly to the recruitment process and ensure
that new IPS team members receive comprehensive training to high standards,
promoting competent and high-quality service delivery.
Assist in the daily management of support workers and Assistant
Psychologists.
Help manage the daily allocation of new cases, ensuring
consistency and efficiency in scheduling, including rotas and annual leave.
Actively participate in reviewing and monitoring processes to
ensure efficiency within the team.
Provide fair and balanced feedback and support to staff and family
members, while recognising and addressing areas of poor practice and
institutionalised culture.
Ensure that all service delivery is reviewed for each client on a
frequent basis.
Ensure that the service collaborates with the young person or
adult and all key individuals in their life, including family, friends,
caregivers, and other professionals. Actively involve these stakeholders in
assessments, defining targets, implementing interventions, and conducting
reviews, ensuring that the clients voice guides all interventions.
Share insights and learning from the service to benefit other
stakeholders by developing case studies and utilising feedback to enhance the
effectiveness of the PBS service.
Ensure that all ABL policies and procedures are clearly understood
and effectively implemented by staff, encompassing areas such as behavior
support, quality assurance, regulatory frameworks, safeguarding, child
protection, criminal records, data protection, HR, and health and safety.
Ensure all relevant records in relation to the young people we
support, and employees are appropriately maintained and up to date and compiled
and delivered as required for/to relevant authorities.
Identify potential issues and take proactive measures to prevent
service breakdowns, address complaints, and mitigate various risks by liaising
with parents, families, and other professionals.
Provide on call support and assistance when required.
Work flexibly and adapt to suit the service need.
Support the service in promotion and growth objectives
Duties are not exhaustive and may include any other reasonable
responsibilities commensurate with the position.
Skills & Competencies required:
Leadership and Management
skills
Strong organisational skill
set
Excellent communication and
interpersonal skills
Problem solving and critical
thinking
Emotional intelligence and
resilience
