Job responsibilities
ABL Health, deliver the Health Improvement and Weight Management Service titled Your Health Oldham which is commissioned by Oldham CCG and Oldham Council. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking and Health MOTs, all embedded in sustainable behaviour change and positive wellbeing.
Role Purpose:
You will provide administration support to the Your Health Oldham Service (Health improvement and weight management service). You will work with the Single Point of Access Team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines set by the SPOA lead. Responsible for a range of administration you will be based in our Bolton office.
Your key responsibilities will be:
You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, and liaising with health professionals and colleagues.
Take incoming calls through the Your Health Oldham Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper.
Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
Book appointments for clients and use appropriate calendar software.
Record client data accurately on the appropriate service database.
To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet, and in-house database.
Work closely with Single point of Access Lead and prepare computerized documents and reports.
Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
Flexibility to cover colleagues annual leave, sickness, etc.
Weekly monitoring of workload and service targets.
Take meeting minutes, type and distribute as required
General administration (record keeping, filing, etc.)
Be able to encourage and assess the client`s readiness for specific behaviour change
Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners
Skills and Competencies Required
Be an experienced administrator used to working in a health and/or community setting
Experienced working with Microsoft Office and health related database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven; you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
