Service Lead - Be U Norfolk

ABL Health Ltd

The closing date is 18 May 2025

Job summary

The post holder will be expected to develop, manage and lead the efficient and effective delivery of the Be U Norfolks assessment service for adults on the assessment pathway for an autism assessment and/or support through the community navigation service.

Main duties of the job

We are looking for an experienced and proactive leader to ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service. You will supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support. Overseeing day-to-day operations, you will be responsible for allocating assessments, scheduling meetings, and ensuring service consistency. A key part of this role involves reviewing, monitoring, and prioritizing referrals, as well as contributing to the design and implementation of post-intervention monitoring and support.

You will play a pivotal role in ensuring regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support. Collaborating with stakeholders in education and employment, you will offer direct guidance, training, and workshops. A key aspect of the role includes gathering insights from the service to enhance delivery and inform best practices. Ensuring compliance with ABL policies and procedures, you will oversee quality assurance, safeguarding, risk management, and regulatory frameworks. Additionally, you will maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership. This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.

About us

ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant health care services in partnership with individuals, communities and stakeholders.The purpose of ABLs Be U Norfolk service is to support adults who are on the autism pathway through support in challenges they may be experiencing, build on strengths and formally assess where required.

Date posted

06 May 2025

Pay scheme

Other

Salary

£32,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0343-25-0010abl740b

Job locations

NR1

Norwich

NR1 1RB

Job description

Job responsibilities

Key Responsibilities

Ensure the highest quality and standards of support are provided to adults, their families, and a range of other professionals, enabling the adult to access the Be U Norfolk assessment and navigation service.

Supervise and manage the Be U Norfolk team via monthly 1:1 and annual performance reviews.

Provide guidance and direct coaching.

Have a key role in the recruitment of staff to the service

Overseeing the day-to-day management of the team, including allocating assessments, meetings, etc on a daily basis, ensuring consistency (schedules, annual leave, etc).

Take an active role in the reviewing, monitoring and prioritisation of referrals alongside other team members.

Have an input in the design implementation of the post-intervention monitoring and support elements of the service for each individual client.

Present fair, balanced feedback/support to staff and clients. Recognise and challenge areas of poor practice and institutionalised culture.

Ensure that all service delivery is reviewed for each adult on a frequent basis.

Ensure that the service works in partnership with the adult and all of those who are important to them, including their family and friends, carers, and other professionals and actively include these people in conducting reviews.

Work closely with other stakeholders such as education/employment including delivering direct support and guidance to staff, via direct work with clients and workshops.

Disseminate learning from the service to enable other stakeholders to benefit from the service, through building case studies and utilising feedback.

Ensure that all ABL policies and procedures are understood and implemented by staff, to include quality assurance, regulatory, risk frameworks, safeguarding, criminal records, data protection, HR and health and safety.

Ensure all relevant records in relation to the adults accessing the service and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities.

Identify potential problems, acting proactively to avoid service breakdowns, deal with complaints and to mitigate all types of risk through liaising with clients and other professionals.

Monthly performance monitoring feedback to the Head of Service and the Divisional and Professional Leads for ABLs Mental Health division (Performance Review Boards).

Work flexibly and adapt to suit the service need.

List if duties not exhaustive, any other reasonable duties as commensurate with the position. The post holder may have specific skills which mean that they may work outside of the competency boundaries for this role