Specialist Stop Smoking Advisor

Job description

Job responsibilities

Role Purpose

The role of our Smoke free Generation Specialist Stop Smoking Advisor will be to provide 1-1 support to clients either face to face or over the phone and recommend appropriate medication and/or Nicotine Replacement Therapy to smokers who live or work in County Durham. Our Specialist Stop Smoking Service is based on good practice detailed in the National Centre for Smoking cessation and training programme, you will be expected to attain this qualification for the role. You will support the delivery of evidence based, equitable, stop smoking services that help to reduce health inequalities throughout our County. This will include the delivery of services within areas of multiple deprivation and to target demographics; including people who work in routine and manual occupations, those who are not in paid employment, those who live in social housing and/or receive services from Adult Social Care. It is essential that the postholder can work flexibly, independently and as part of a team and can work with others to achieve targets for our Stop Smoking Service.

Duties and Responsibilities

This post will be under the line management of the Service Lead supervised by the Head of the Smokefree Durham Service. The role will be varied, challenging, and rewarding as the services develop and change in response to the needs of our clients and our Public Health Commissioners.

You will be a motivated, passionate, organised, and proactive individual who communicates well with a variety of people.

Key Responsibilities

Effectively engage with smokers and people who live with/support them, in our target demographic groups that include Routine and Manual workers, Social Housing Tenants and Residents and those benefiting from Adult Social Care.

Build positive working relationships that help local people understand who we are and what we do and generate referrals into our Smokefree Durham Service.

Motivate and empower clients to make changes, to address their smoking addiction.

Empower and enable clients to make informed choices regarding their smoking addiction, and support in their setting of realistic sustainable goals.

Deliver evidence-based stop smoking interventions, these may include: one to one, drop ins, group sessions, telephone, or on-line support, these should be in accordance with the NCSCT Standard Treatment Programme.

Collaborate with other professionals and agencies to embed smoking cessation as part of routine client care.

Maximise the impact of smoking cessation on health gains and reduce health inequalities.

Provide high quality, efficient and cost-effective services throughout a diverse range of community and health settings.

Provide a flexible, adaptable stop smoking service that meets the needs of our clients including those who have mental health conditions and/or problems with drugs or alcohol.

Ensure all client and service records are GDPR compliant, up to date, accurate and satisfies the ABL Health documentation policies.

Successfully manage and maintain a caseload of clients and use appropriate ICT systems to ensure continuity of care.

Provide effective administration on our client journeys with regards to client contact, appointment bookings, confirmations, or cancellations.

Identify opportunities to develop and improve services for your clients.

Assist in the organisation of the services workload, ensuring effective communication with your colleagues.

Attend stakeholder meetings as required.

Attend all relevant training, internal and external, to support the role.

Skills and Competencies Required

Understand smoking addiction and the impact it has on peoples health.

Trained (or willing to train) as an NCSCT certified stop smoking practitioner.

Positive and proactive outlook, with the ability to motivate, engage and support others to achieve the highest standards and outcomes.

Highly organised with the ability to work to deadlines and effectively manage a client caseload.

To be flexible and adaptable to in-service delivery; based on the needs of our clients and commissioners.

Effective communication skills, including active listening, interviewing, written and verbal communication either face to face, over the phone or across digital channels. With the ability to adapt the message to fit the needs of the audience including clients, colleagues, and stakeholders, at all levels.

Build strong relationships, foster trust and co-operation with clients, colleagues, partners, and community stakeholders.

Demonstrable ability to achieve individual and team targets.

Quality driven; you deliver to a high standard against required quality standards and actively seek to improve them. Be open and responsive to innovative ideas and perspectives.

Take an active role contributing to our helpful, professional, and mutually supportive team dynamic.

Confident using ICT equipment and software, including Microsoft Outlook, Teams, Excel, Word, and Client based systems such as 1S4H.

Due to the size of our County and the limitations of the public transport systems we require a Full driving license holder, with business insurance and access to vehicle for work purposes (mileage is reimbursed following ABL Health policy).

Person Specification

Job Specific Requirements

Essential

• The ability to travel independently across the borough.
• Work flexibly and adapt to suit service need.

Qualifications

Essential

• Training/Qualification or equivalent experience in a Health & Social Care or Client Advisory setting.

Desirable

• Relevant degree health/ social care/public health/
• psychology)/ professional qualification.
• Experience of working within the Advice, Community or Health & Social Care settings.
• NCSCT Practitioner.

Skills and Knowledge

Essential

• Understanding of addiction.
• Skills/knowledge to utilise computer software, including Microsoft Word, Excel and PowerPoint.
• Ability to communicate effectively both verbally and in writing at all levels with individuals, groups and the public.
• A positive outlook with an ability to inspire confidence, provide vision and motivate people.
• Ability to influence using skills and knowledge.
• Ability to prioritise work tasks.
• Understanding concepts of behaviour change and how to implement these.
• Ability to evaluate and reflect on own practice.

Desirable

• Knowledge of safeguarding children and vulnerable adults.
• Knowledge of the wider tobacco control agenda.
• Understanding of service key performance indicators.
• Experience of engagement work with key partners and communities.
• Understanding and evidence of adhering to information governance and data protections policies.

Experience

Essential

• Experience of working in community settings
• Experience of engagement work with key partners within the community
• Experience of managing own caseload without day to-day supervision

Desirable

• Experience of developing and delivering training to target audiences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

The Greenhouse, Unit 3

Greencroft Industrial Estate, Amos Drive

Stanley

Co Durham

DH9 7XN

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)