Job summary
Have you worked in Healthcare/Community or a GP setting as an Administrator and want to come and make a difference to our smoking cessation service?
The role will provide administration support for a smoking cessation service. The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies.
The role is key to the effectiveness and efficient functioning of the service, therefore will require robust organisational, communication skills and a positive approach to customer service.
Role
Purpose:
You will provide administrative
support to the Sandwell Service. You will work with the Service Lead and the
rest of the team to ensure the smooth running of the office and the
administration of the programs to meet targets and deadlines. Responsible for a
range of administration, you will be based in our Sandwell Office.
Main duties of the job
You will provide a range of administration duties for the service,
including patient and health professional letters, patient database updates,
appointment bookings, telephone queries, and liaising with health professionals
and colleagues.
About us
ABL is an exciting fast-paced, growing community health organisation. As
an experienced, CQC registered, provider of community health services, we are
passionate about delivering evidence-based, innovative, effective, and relevant
health care services in partnership with individuals, communities, and
stakeholders.
We are a values-driven organisation, dedicated to reducing health
inequalities and improving peoples lives. We would love to hear from you if
you would like the opportunity to work within a team of committed professionals
and you share our values of designing and delivering health services that are:
Job description
Job responsibilities
Your key responsibilities will be:
You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
- Ability and experience of working to own initiative in an administration role.
- Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
- To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
- Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
- Be able to encourage and assess the client`s readiness for specific behaviour change
- Work with service leads to source new venues.
- Weekly monitoring of workload and service targets.
- General administration (record keeping, filing, etc.)
Job description
Job responsibilities
Your key responsibilities will be:
You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
- Ability and experience of working to own initiative in an administration role.
- Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
- To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
- Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
- Be able to encourage and assess the client`s readiness for specific behaviour change
- Work with service leads to source new venues.
- Weekly monitoring of workload and service targets.
- General administration (record keeping, filing, etc.)
Person Specification
Experience
Essential
- Demonstrable experience in an administration role
- Experience of working in a team environment
Desirable
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
Skills & Knowledge
Essential
- Experience with databases
- Excellent interpersonal skills
- Excellent communication skills including listening, verbal and written
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment
- Excellent organizational and time management skills
- Efficient problem-solving skills
Desirable
- Experience of undertaking audits
- Understanding and evidence of adhering to information governance and data protection policies
- Experience with software packages in health care settings
Job Specific Requirements
Essential
- Flexible to Cover Evenings and Weekends with time off to meet business needs
Qualifications
Essential
- GCSE Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Desirable
- NVQ 3 level in a relevant subject
Person Specification
Experience
Essential
- Demonstrable experience in an administration role
- Experience of working in a team environment
Desirable
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
Skills & Knowledge
Essential
- Experience with databases
- Excellent interpersonal skills
- Excellent communication skills including listening, verbal and written
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment
- Excellent organizational and time management skills
- Efficient problem-solving skills
Desirable
- Experience of undertaking audits
- Understanding and evidence of adhering to information governance and data protection policies
- Experience with software packages in health care settings
Job Specific Requirements
Essential
- Flexible to Cover Evenings and Weekends with time off to meet business needs
Qualifications
Essential
- GCSE Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Desirable
- NVQ 3 level in a relevant subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
