Job summary
This post will work under the line management of the Single Point of
Access Administration Lead. The role will be varied, challenging, and rewarding
as you support and develop the service through implementation, delivery and
ongoing innovation and service development.
Skills and
Competencies Required
Be an experienced
administrator use to working in a health and/or community setting.
Experienced working with Microsoft Office and database systems
Positive and
proactive working at pace with multiple
tasks
Adept in communication; positive
and welcoming communication style with all patients, health professionals and
colleagues
Build strong relationships; good team player happy to work as part of a team and
work independently on own tasks.
Quality
driven; you
naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and
perspectives.
Employee Benefits:
- Birthday Day off
- Flexible Annual Leave scheme
- Employee Referral scheme
- 37.5 hours working week
- Flu jabs
- Blue Light Card
- Cycle to work scheme
- Leadership and staff away days
- Training and Development
Main duties of the job
You
will provide administration support for the Nottinghamshire IWS service for
adults and families across Nottinghamshire.
You
will be responsible for a range of administration, ensuring the smooth running
of the office and the administration of the programmes to meet targets and
deadlines set by the SPOA lead.
Your key responsibilities will be:
Providing a range of administration duties for the
service including
patient and health professional letters, patient database updates, appointment
bookings, taking telephone queries, liaising with health professionals and
colleagues.
You will be working as
part of a large and friendly team of varied professions across the County of
Nottinghamshire, and you will be part of the Single
Point of Access team which
is responsible for all administration duties for the service including referrals
into the service via electronic database, telephone, website, text and email.
About us
ABL
Health and Nottinghamshire County Council are partnering to deliver an
Integrated Wellbeing Service across Nottinghamshire called Your Health Your Way.
This transformative service will play a central role in system change, bringing
previously separate lifestyle behaviour change functions together into one service.
It seeks to work collaboratively with communities to support the transformation
of services for the local population. The service will provide integrated
behaviour support for smoking cessation, weight management, alcohol reduction,
physical activity and falls prevention, all embedded in sustainable behaviour
change and positive wellbeing.
Job description
Job responsibilities
Key responsibilities will be:
- Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
- To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs.
- Manage and maintain confidential patient files on a database and on paper.
- Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on appropriate service database.
- To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.
- Work closely with Single point of Access Lead and prepare computerised documents and reports.
- Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
- Flexibility to cover colleagues annual leave, sickness etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute as required.
- General administration (record keeping, filing etc.)
- Be able to encourage and assess client`s readiness for specific behaviour change.
- Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners.
- Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.
The desire to make a difference
We are looking to change the lives and improve the wellbeing of the people in Nottinghamshire.
Job description
Job responsibilities
Key responsibilities will be:
- Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
- To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs.
- Manage and maintain confidential patient files on a database and on paper.
- Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on appropriate service database.
- To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.
- Work closely with Single point of Access Lead and prepare computerised documents and reports.
- Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
- Flexibility to cover colleagues annual leave, sickness etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute as required.
- General administration (record keeping, filing etc.)
- Be able to encourage and assess client`s readiness for specific behaviour change.
- Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners.
- Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.
The desire to make a difference
We are looking to change the lives and improve the wellbeing of the people in Nottinghamshire.
Person Specification
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above.
- NVQ 3 level in a relevant subject
Experience
Essential
- Demonstrable experience in a reception/administration role
- Experience of working in a team environment
- Experience with software packages
Desirable
- Experience in minute taking for meetings.
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
- Experience of undertaking audits
- Experience with patient databases
- Experience with software packages
Skills and Knowledge
Essential
- Excellent interpersonal skills
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment.
- Excellent organisational and time management skills
- Efficient problem-solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficient in all areas of Microsoft Office and Outlook
- Excellent customer care
- Flexibility and adaptability to changing workloads.
- Monitor workload and ability to multi-task.
- Evidence of accuracy and paying attention to detail in tasks
- Punctuality, reliability and honesty
- Ability to use own initiative and confident to do so in the workplace.
Desirable
- Understanding and evidence of adhering to information governance and data protection policies
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need including evening and weekend work on a rotational basis.
Person Specification
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above.
- NVQ 3 level in a relevant subject
Experience
Essential
- Demonstrable experience in a reception/administration role
- Experience of working in a team environment
- Experience with software packages
Desirable
- Experience in minute taking for meetings.
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
- Experience of undertaking audits
- Experience with patient databases
- Experience with software packages
Skills and Knowledge
Essential
- Excellent interpersonal skills
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment.
- Excellent organisational and time management skills
- Efficient problem-solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficient in all areas of Microsoft Office and Outlook
- Excellent customer care
- Flexibility and adaptability to changing workloads.
- Monitor workload and ability to multi-task.
- Evidence of accuracy and paying attention to detail in tasks
- Punctuality, reliability and honesty
- Ability to use own initiative and confident to do so in the workplace.
Desirable
- Understanding and evidence of adhering to information governance and data protection policies
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need including evening and weekend work on a rotational basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
