Connect Health Group Limited

Customer Services Advisor

This job is now closed

Job summary

Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.

The great news is to start a brilliant career at Connect Health as a Customer Service Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service or administration and ideally some contact centre and call handling experience too.

We call our Customer Service colleagues Patient Care Advisors or PCAs for short.

Patient Care Advisors are an invaluable part of the Connect Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

Main duties of the job

We are looking for:

Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.

Youll be energetic, flexible with a can do approach and good IT skills.

Youll be passionate about understanding patient needs and helping resolve their queries over the telephone.

Youll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.

Youll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and 17:00

About us

Connect Health is a leading community services healthcare provider encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, functional disorder/long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 22 NHS ICBs (Integrated Care Boards).

As the largest independent MSK and pain services provider, Connect Health supports the NHS to deliver care in more appropriate community settings, transforming services around specific quality and financial objectives, dramatically reducing waiting times and improving outcomes for patients.

Connect Health was established over 30 years ago and has specialist expertise in delivering sustained transformation through its dedication to patient care, sophisticated infrastructure, digital tools, highly advanced clinical, operational insight and change methodology.

Date posted

10 August 2023

Pay scheme

Other

Salary

£21,735 a year rising to £23000 + Benefits

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0332-HEOF458b

Job locations

The Lightbox

Quorum Business Park

Newcastle Upon Tyne

NE12 8EU

Job description

Job responsibilities

We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Connect Health, where we care deeply about what we do and the impact we have on our patients. Our Customer Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. You will be the face and voice of Connect Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; People Centred, Quality, Pioneering and Dynamic.

When you join us, you will start by receiving full, in-depth training to support you in becoming a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Connect Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.

Job description

Job responsibilities

Person Specification

The ideal candidate will have

Essential

In an administrative role
Of working with a professional team
Of customer care or similar service industry practices
Intermediate level use of Word, Excel and Outlook

Desirable

Of complying with patient confidentiality (or similar) and data protection requirements
Of patient administration systems and/or appointment booking systems (or similar)
Of dealing with difficult conversations by telephone
Of principles of care e.g. patient confidentiality

Person Specification

The ideal candidate will have

Essential

In an administrative role
Of working with a professional team
Of customer care or similar service industry practices
Intermediate level use of Word, Excel and Outlook

Desirable

Of complying with patient confidentiality (or similar) and data protection requirements
Of patient administration systems and/or appointment booking systems (or similar)
Of dealing with difficult conversations by telephone
Of principles of care e.g. patient confidentiality

Employer details

Employer name

Connect Health Group Limited

Address

The Lightbox

Quorum Business Park

Newcastle Upon Tyne

NE12 8EU

Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)

Employer details

Employer name

Connect Health Group Limited

Address

The Lightbox

Quorum Business Park

Newcastle Upon Tyne

NE12 8EU

Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)