Connect Health Group Limited

Patient Care Advisor

This job is now closed

Job summary

Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.

Patient Care Advisors are an invaluable part of the Connect Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

Main duties of the job

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

We are looking for:

Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.

Youll be energetic, flexible with a can do approach and good IT skills.

Youll be passionate about understanding patient needs and helping resolve their queries over the telephone.

Youll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.

Youll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and 17:00

About us

At Connect Health we engage, educate, and empower people to live healthy and active lives by delivering the right care, in the right place at the right time.

We're a leading independent healthcare provider, offering a wide range of services on behalf of the NHS; MSK, chronic pain, rehabilitation, mental health rheumatology and health coaching. Serving 375,000 NHS patients across 22 Integrated Care Boards (ICBs), we deliver high quality personalised care, which is delivered effectively with positive patient outcomes.

As the largest independent provider of MSK and pain services, we're on a mission to help the NHS provide the best possible care in community settings.

More than just delivering healthcareIn addition to providing the best possible care for our patients, we aspire to make an even bigger difference to the health and wellbeing of the population by extending our influence into the communities in which they live. Flippin Pain is our groundbreaking population health movement focused on engaging whole communities and empowering them with the knowledge to better understand and manage pain. The Flippin Pain campaign offers events, activities, and resources co-created with people with lived-experience and world leading experts and has become a real game-changer!

Are you ready to make a real impact? Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders.

Date posted

03 October 2023

Pay scheme

Other

Salary

£21,735 to £23,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0332-A-HEOF460

Job locations

The Lightbox

Quorum Business Park

Newcastle Upon Tyne

NE12 8EU

Job description

Job responsibilities

We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Connect Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way.

Patient Care Advisors are the first point of contact for our patients and the voice of Connect Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; People Centred, Quality, Pioneering and Dynamic.

All successful applications will complete a full in depth induction with ongoing support to ensure you become a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Connect Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.

Job description

Job responsibilities

Person Specification

The ideal applicant will have

Desirable

You will be energetic, flexible with a can do approach and good IT skills.
You will be passionate about understanding patient needs and helping resolve their queries over the telephone.
You will have previous experience of delivering great customer service.
Experience of working in a contact centre and healthcare would be an advantage.

Person Specification

The ideal applicant will have

Desirable

You will be energetic, flexible with a can do approach and good IT skills.
You will be passionate about understanding patient needs and helping resolve their queries over the telephone.
You will have previous experience of delivering great customer service.
Experience of working in a contact centre and healthcare would be an advantage.

Employer details

Employer name

Connect Health Group Limited

Address

The Lightbox

Quorum Business Park

Newcastle Upon Tyne

NE12 8EU

Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)

Employer details

Employer name

Connect Health Group Limited

Address

The Lightbox

Quorum Business Park

Newcastle Upon Tyne

NE12 8EU

Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)