Job summary
You'll be a passionate Team Leader with a strong operational background and understanding of omni-channel environments.
Previous experience in a Team Leader role is essential, ideally from a contact centre environment.
You will be experience in working with numerical data and have the ability to interpret it accordingly to take necessary action.
You will be comfortable in making key service enhancement and patient centred decisions whilst operating within a compliant and governed environment where patient safety is of paramount importance.
What will stand you out from the rest will be your unwavering passion for your customers (in our case our patients) and inspiring your team to live this beliefs in every interaction, demonstrating our values of a Can Do Attitude, Acting with Empathy and Committing to Being Better.
Main duties of the job
We at Cora Health are delighted to be recruiting for Team Leaders to join our growing Patient Care Coordination centre (PCC).
Following a recent procurement award, Cora Health is expanding, and this is an opportunity to join us during an exciting phase of growth.
Our PCC is the first point of contact for our patients. The team register all referrals into our Community Service Division for our NHS contracts. You would be joining the PCC at an exciting time as we focus on operational excellence by delivering our patient care initiatives and preparing ourselves for the future. We are looking for inspirational leaders, who place coaching and people development at the heart of all they do.
You should be comfortable with complex information and getting involved in the detail, whilst having a strategic approach to all that you do.
You will be responsible for a specified NHS Service and can influence and lead the performance of upto 15 Patient Care Advisors whilst empowering them to provide the best possible service.
As a Team Leader you will monitor and ensure the achievement of the team's operational performance KPI's, continuous improvement and personal development. You will use data to drive performance and develop excellent working relationships with Service Managers across the business. As a proven leader you will coach and instil a high-performance culture.
About us
Cora Health is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.
We want everyone to have the opportunity to thrive.
We help people help themselves, to get back to their best or to simply find a new way forward.
Job description
Job responsibilities
At Cora Health we're passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:
Generous Holiday Entitlement: Benefit from up to 30 days of holiday (plus public holidays) to relax and recharge. You'll also get another day off for your Birthday. If you'd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions.
Team Building: Join in on team-building and away days to build strong connections with your colleagues.
Flexibility: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.
These benefits are our way of expressing gratitude for your continuous dedication and contribution to Cora Health. We value you and are committed to making your experience with us even more rewarding.
Job description
Job responsibilities
At Cora Health we're passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:
Generous Holiday Entitlement: Benefit from up to 30 days of holiday (plus public holidays) to relax and recharge. You'll also get another day off for your Birthday. If you'd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions.
Team Building: Join in on team-building and away days to build strong connections with your colleagues.
Flexibility: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.
These benefits are our way of expressing gratitude for your continuous dedication and contribution to Cora Health. We value you and are committed to making your experience with us even more rewarding.
Person Specification
Qualifications
Desirable
Experience
Desirable
Person Specification
Qualifications
Desirable
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
