Cora Health Group Limited

Patient Care Advisor

The closing date is 01 December 2025

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Job summary

Warm, friendly, and professional approach Strong customer service experience (contact centre experience a plus) Excellent communication and IT skills Flexible, positive, and empathetic attitude Ability to work Mon-Fri, 8:30am-5:00pm

Main duties of the job

Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you'll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed-just great customer service skills and a passion for helping people.

About us

We're a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.

Details

Date posted

14 November 2025

Pay scheme

Other

Salary

£24,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HEOF548

Job locations

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


Job description

Job responsibilities

No weekends, bank holidays, or late shifts Hybrid working after probation Up to 30 days' holiday + Birthday off Wellness support & Employee Assistance Programme Performance awards & discounts (Blue Light, healthcare) Learning & development through Cora Academy Career progression opportunities Electric car & cycle-to-work schemes

Job description

Job responsibilities

No weekends, bank holidays, or late shifts Hybrid working after probation Up to 30 days' holiday + Birthday off Wellness support & Employee Assistance Programme Performance awards & discounts (Blue Light, healthcare) Learning & development through Cora Academy Career progression opportunities Electric car & cycle-to-work schemes

Person Specification

Qualifications

Desirable

  • .

Experience

Desirable

  • Previous call centre experience
Person Specification

Qualifications

Desirable

  • .

Experience

Desirable

  • Previous call centre experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cora Health Group Limited

Address

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


Employer's website

http://www.corahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cora Health Group Limited

Address

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


Employer's website

http://www.corahealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Care Advisor

Nicola Young

talent@connecthealth.co.uk

02045484533

Details

Date posted

14 November 2025

Pay scheme

Other

Salary

£24,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HEOF548

Job locations

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


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