Job summary
As the saying goes, no two days will be the same. Here's a brief but not limited version of your responsibilities list. For a full list, please refer to the Job Description.
- Manage and respond to complaints and patient feedback, ensuring timely resolution and adherence to all relevant compliance requirements.
- Coordinate the administration of incident reports, contributing to investigations as needed.
- Provide administrative support for Subject Access Requests (SARs)
- Provide administrative support for medicines management processes.
- Liaise effectively with line managers and external stakeholders regarding complaints, feedback, and incident matters.
- Conduct statistical analysis of related data, delivering regular dashboard reports to the Patient Care Committee (PCC), directors, and service managers.
- Identify trends and insights from feedback and incidents and communicate key learning priorities to relevant services.
- Support the delivery and implementation of learning initiatives across the organisation.
- Assist in the review and management of organisational policies.
Main duties of the job
As an Integrated Governance Coordinator, you will play a pivotal role in maintaining and enhancing our clinical and corporate governance systems. You will work closely with healthcare professionals to ensure compliance with regulatory standards, promote best practices, and drive continuous improvement initiatives.
About us
Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards)
Job description
Job responsibilities
Working within a dynamic group of clinicians and supporting service colleagues you will learn from and with them and be proud when you inspire and develop others from your expertise too. Here are the added extras to our commitment to being a great place to work.
Your Continuing Professional Development (CPD) will be a priority as we invest in your development and reward you for giving your best. The below are the added extras to our commitment to being a great place to work.
- Up to 30 days' holiday (plus public holidays) and an extra day for your Birthday
- A minimum of 5% of working time devoted to your personal development with an in-house Learning and Development Academy offering a wide range of career pathway development opportunities.
- Save pennies through accessing excellent discounts via our 'Boost' Benefits, access to health service discounts and a Blue Light Card
- Access our employee assistance program, including virtual GP appointments, Mental Health First Aid and Wellbeing Support
- Sustainable Electric Car Scheme and Cycle to Work
- Be reimbursed for professional membership fees that are a requirement of your role
- Group life cover
Job description
Job responsibilities
Working within a dynamic group of clinicians and supporting service colleagues you will learn from and with them and be proud when you inspire and develop others from your expertise too. Here are the added extras to our commitment to being a great place to work.
Your Continuing Professional Development (CPD) will be a priority as we invest in your development and reward you for giving your best. The below are the added extras to our commitment to being a great place to work.
- Up to 30 days' holiday (plus public holidays) and an extra day for your Birthday
- A minimum of 5% of working time devoted to your personal development with an in-house Learning and Development Academy offering a wide range of career pathway development opportunities.
- Save pennies through accessing excellent discounts via our 'Boost' Benefits, access to health service discounts and a Blue Light Card
- Access our employee assistance program, including virtual GP appointments, Mental Health First Aid and Wellbeing Support
- Sustainable Electric Car Scheme and Cycle to Work
- Be reimbursed for professional membership fees that are a requirement of your role
- Group life cover
Person Specification
Qualifications
Desirable
Experience
Desirable
- Previous experience in a similar role
Person Specification
Qualifications
Desirable
Experience
Desirable
- Previous experience in a similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
