Connect Health Group Limited

Patient Care Advisor

The closing date is 18 May 2025

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Job summary

We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Connect Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. Patient Care Advisors are the first point of contact for our patients and the voice of Connect Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; People Centred, Quality, Pioneering and Dynamic. All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Connect Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.

Main duties of the job

Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. The great news is to start a brilliant career at Connect Health as a Customer Service Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Connect Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services.

About us

Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards).

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£24,800 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

HEOF510

Job locations

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


Job description

Job responsibilities

Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self. Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special. Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club. Connect Academy: Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your knowledge and skills. Team Building: Join in on team-building and away days to build strong connections with your colleagues.

Job description

Job responsibilities

Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self. Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special. Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club. Connect Academy: Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your knowledge and skills. Team Building: Join in on team-building and away days to build strong connections with your colleagues.

Person Specification

Qualifications

Desirable

  • N/A

Experience

Desirable

  • Previous Call Centre experience
Person Specification

Qualifications

Desirable

  • N/A

Experience

Desirable

  • Previous Call Centre experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Connect Health Group Limited

Address

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)

Employer details

Employer name

Connect Health Group Limited

Address

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Care Advisor

Nicola Young

talent@connecthealth.co.uk

02045484533

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£24,800 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

HEOF510

Job locations

The Lightbox, Quorum Business Park,

Newcastle upon Tyne

Tyne and Wear

NE12 8SU


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