Job summary
As a Nursing Administrator you will be instrumental in guiding patients through their
journey while supporting the Nursing team.
This is a hugely varied and wide-ranging role it has everything from arranging
appointments, conducting clinic list checks, raising invoices, sending patient
treatment protocols to working alongside our Patient Advisors and even occasionally
chaperoning for the Nurses and Consultants. Youll also liaise with everybody,
from all disciplines, across the clinic as well as with other Care clinics and
third parties.
It is an
administration-based role but its not purely administration. Yes, you will be
performing general administration duties but you wont just be sat behind a
desk all day.
Main duties of the job
About
you
Previous
experience of working in administration in a medical environment would be ideal
as you will have a better understanding of the role. However, it is not
essential, as long as you are flexible, eager to learn, are able to work alone
as well as part of a team and have great attention to detail.
Experience
in both customer service is also desirable as you should have a strong
understanding of delivering service excellence to people with accuracy and in a
timely fashion. We are looking for great team players with a desire for
continuous personal and professional development who are able to work as part
of a team and independently.
Excellent
verbal and written communication are required as youll be dealing with people
from all backgrounds and disciplines, making and taking calls, delivering a
high-quality patient experience you will be acting as a Care Fertility
ambassador in all of your interactions.
Location/Benefits
This is a
full-time role working 4 days a week on a rota (3 days of 07:30 - 18:00 and 1
day 07:30 -15:30) with some Sats.
Were
based at Seacroft Hospital, York Rd, Leeds LS14 6UH. If you drive, we have free
onsite parking.
In a company where hard work and
great results are recognised, you can look forward to a supportive culture of
collaboration where we value each other. Benefits include:
- Salary of £22,000
- 33 Days annual leave (inc. public
holidays)
- Pension scheme
- Life assurance
- A range of benefits
including retail discounts, a wellbeing hub, holiday trading
About us
Were Care Fertility,
the largest private provider of IVF and fertility treatment in the UK.
We draw on the
knowledge of our wider team of over 600 dedicated doctors, embryologists,
nurses and support teams who all work together to ensure our patients get the
very best fertility treatment.
We are leading the
future of fertility healthcare and we help our patients through the most
innovative science supported by exceptional and intuitive digital experience.
We dont just care, we
are Care.
This post is subject
to a DBS check.
Click APPLY now to join Care Fertility!
Job description
Job responsibilities
As a Nursing Administrator youll provide administrative support to the nursing team to ensure delivery of a high-quality patient experience and patient care.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties:
Manage incoming enquiries ensuring messages are triaged, dealt with appropriately and efficiently, ensuring excellent customer service.
To follow a range of digital processes on the patient database ensuring records are kept up-to-date.
To work collaboratively with all members of the multidisciplinary team and other external agencies to ensure good communication and excellent patient journey.
To ensure information communicated to patients is clear and accurate and fully documented in patient notes and electronic records. Recognise when to refer to your line manager /fertility nurses/ colleagues.
To ensure work is carried out efficiently and with the right priorities and to deliver continuous improvement to processes and procedures. To escalate problems when appropriate.
To be up-to-date with all patient information, policies and training related to role.
Support the nurses in ensuring patients are provided with appropriate and relevant information when required.
To ensure all tasks delegated by nurses are completed promptly and effectively, communicating to patients when required.
To carry our office administration including preparing patient information packs and leaflets and ordering office supplies
To assist in maintaining accurate records and statistics and contribute to internal and external audits and inspections.
To register cycles when required and ensure HFEA donor information is sent following donation and activated on CIS within the appropriate timescales
To attend Nursing Team meetings
Flexibility of working hours to meet the needs of the service if required.
Teamwork and collaboration
To work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships.
To actively participate in team meetings and clinic meetings, participate where possible in development projects, forums or research and development projects. Be supportive of new ideas and their implementation.
Openly sharing knowledge with colleagues and being a supportive mentor to others.
Treat everyone fairly and equally and encourage and embrace diversity within the team.
Governance and safety
Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures.
Maintain accurate and timely records.
Ensure role is performed in compliance with the HFEA Code of Practice.
Confidentiality and data
Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures.
To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Job revision
The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed.
The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.
Job description
Job responsibilities
As a Nursing Administrator youll provide administrative support to the nursing team to ensure delivery of a high-quality patient experience and patient care.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties:
Manage incoming enquiries ensuring messages are triaged, dealt with appropriately and efficiently, ensuring excellent customer service.
To follow a range of digital processes on the patient database ensuring records are kept up-to-date.
To work collaboratively with all members of the multidisciplinary team and other external agencies to ensure good communication and excellent patient journey.
To ensure information communicated to patients is clear and accurate and fully documented in patient notes and electronic records. Recognise when to refer to your line manager /fertility nurses/ colleagues.
To ensure work is carried out efficiently and with the right priorities and to deliver continuous improvement to processes and procedures. To escalate problems when appropriate.
To be up-to-date with all patient information, policies and training related to role.
Support the nurses in ensuring patients are provided with appropriate and relevant information when required.
To ensure all tasks delegated by nurses are completed promptly and effectively, communicating to patients when required.
To carry our office administration including preparing patient information packs and leaflets and ordering office supplies
To assist in maintaining accurate records and statistics and contribute to internal and external audits and inspections.
To register cycles when required and ensure HFEA donor information is sent following donation and activated on CIS within the appropriate timescales
To attend Nursing Team meetings
Flexibility of working hours to meet the needs of the service if required.
Teamwork and collaboration
To work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships.
To actively participate in team meetings and clinic meetings, participate where possible in development projects, forums or research and development projects. Be supportive of new ideas and their implementation.
Openly sharing knowledge with colleagues and being a supportive mentor to others.
Treat everyone fairly and equally and encourage and embrace diversity within the team.
Governance and safety
Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures.
Maintain accurate and timely records.
Ensure role is performed in compliance with the HFEA Code of Practice.
Confidentiality and data
Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures.
To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Job revision
The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed.
The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.
Person Specification
Experience
Desirable
- Previous experience of working in administration in a medical environment would be ideal as you will have a better understanding of the role
- Experience in both customer service is also desirable as you should have a strong understanding of delivering service excellence to people with accuracy and in a timely fashion
Person Specification
Experience
Desirable
- Previous experience of working in administration in a medical environment would be ideal as you will have a better understanding of the role
- Experience in both customer service is also desirable as you should have a strong understanding of delivering service excellence to people with accuracy and in a timely fashion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.