Job summary
This is a really varied and wide-ranging role it
has everything from supporting nurses, midwives and the wider clinic teams in
the coordination of treatments to patients while making sure they can have the
best possible experience they can receive.
Youll talk to patients and support them
throughout their treatment journey, provide them with information, resolving
any queries or problems. Youll provide emotional support to them using empathy
and understanding, and if you need to, signpost them to our counselling support
services.
Youll support patients consultations with
general healthcare duties such as taking their height, weight and blood
pressure. Youll support the nursing team with preparing the Procedure Room,
assisting with procedures, taking post-operation observations and also
chaperoning the Consultants for procedures such as ultrasound scans
There is the potential of personal development in
this role with training provided for cannulation and also assisting in theatre.
Main duties of the job
About you:
Youre a Healthcare Assistant in a hospital
setting or fertility clinic, with an NVQ Level 2 (or equivalent) in Health and
Social Care. Youre also a team player with a desire for continuous personal
and professional development.
Excellent communication is required as youll be
dealing with people from all backgrounds, making in and outbound calls where
needed, delivering a high-quality patient experience youre acting as a Care
Fertility ambassador in all of your interactions.
Strong administration skills, with great attention
to detail is needed as youll need to accurately input data, find information
on the clinical patient database and follow the system pathways to ensure
patient record are accurate.
We have a diverse range of patients who have a
diverse range of needs, at Care we have an inclusive approach and embrace
diversity.
Location/Benefits:
This is a full-time role working on a rota between
07:45-17:00 Monday to Friday with some Saturday mornings, at our Northampton
clinic (67 The Avenue, NN1 5BT). If you drive, we have free onsite parking.
In a company where hard work and great results are
recognised, you can look forward to a supportive culture of collaboration where
we value each other.
- Salary of £23,000
- 33 Days annual leave (inc. public
holidays)
- Pension scheme
- Life assurance
- A range of benefits including retail
discounts, a wellbeing hub, holiday trading.
About us
About us
Were Care Fertility, the largest private provider
of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over
600 dedicated doctors, embryologists, nurses and support teams who all work
together to ensure our patients get the very best fertility treatment.
We are leading the future of fertility healthcare
and we help our patients through the most innovative science supported by
exceptional and intuitive digital experience.
We dont just care, we are Care.
This post is subject to an enhanced DBS check.
Click APPLY now to join Care Fertility!
Job description
Job responsibilities
As a HCA at Care Fertility, you will assist the team of registered nurse and midwives and the broader multi-disciplinary team in supporting the coordination of treatment cycles and providing our patients with the best possible treatment experience and as a team giving each patient the very best chance of success.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties:
Information provision
Provide information to patients, giving patients time and support in understanding their treatment plan and answering patient queries throughout their treatment journey to the extent that you are competent to do so. This will be dealing with questions face to face and over the telephone/ video call and resolving any queries or problems.
Meeting the diverse needs of our patients and having an inclusive approach and embracing diversity.
Being up to date with the how things are done at Care and why by following Cares induction and learning pathways and participating in the competency assessment process.
Providing emotional support to patients with empathy and understanding. Signposting patients to Cares counselling support services and any relevant external support services.
Participate in patient events if required and be an ambassador for Care Fertility.
Clinical duties
To undertake a range of duties in an outpatient setting supporting consultations including the taking of height, weight and blood pressure.
To perform phlebotomy i.e. to take blood samples from patients in line with Cares standard operating procedures, following training and competency assessment.
To undertake duties in the day case setting including supporting the nursing team with preparing the Procedure Room, assisting with procedures and supporting registered team members with the recovery of patients following sedation.
To undertake abdominal scanning duties in the procedure room once trained and assessed as competent to do so.
Systems and digital processes
Input data, find information on the clinical patient database and follow the system pathways to ensure accurate record keeping and efficient and safe processes.
Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements.
Use Microsoft Outlook to communicate effectively with colleagues.
Teamwork and collaboration
To work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships.
To actively participate in team meetings and clinic meetings. Be supportive of new ideas and their implementation.
Openly sharing knowledge with colleagues and being a supportive mentor to others.
Treat everyone fairly and equally and encourage and embrace diversity within the team.
Governance and safety
Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures.
Maintain accurate and timely records.
Ensure role is performed in compliance with the HFEA Code of Conduct.
Proactively use the Datix incident reporting system to record any incidents and near misses. Act with integrity, being open and honest so that we learn from each other and achieve better outcomes.
Support quality management practices including participating in audit activities.
Follow Infection Control and Prevention policies and requirements.
Comply with Health and Safety policies and reporting requirements.
Follow Adult Safeguarding policy and requirements.
Undertake mandatory training and actively participate in the learning pathways provided by the Company.
Confidentiality and data
Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures.
To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Maintain knowledge and develop professionally
Be familiar with clinical protocols, patient information and standard operating procedures by actively participating in professional update activities provided by the Company.
Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further.
Take ownership of your learning and skill development and engage with the learning opportunities available.
Take ownership of your revalidation and engage with the relevant team members to achieve this within the timescale required.
Job revision
The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed.
The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.
Job description
Job responsibilities
As a HCA at Care Fertility, you will assist the team of registered nurse and midwives and the broader multi-disciplinary team in supporting the coordination of treatment cycles and providing our patients with the best possible treatment experience and as a team giving each patient the very best chance of success.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties:
Information provision
Provide information to patients, giving patients time and support in understanding their treatment plan and answering patient queries throughout their treatment journey to the extent that you are competent to do so. This will be dealing with questions face to face and over the telephone/ video call and resolving any queries or problems.
Meeting the diverse needs of our patients and having an inclusive approach and embracing diversity.
Being up to date with the how things are done at Care and why by following Cares induction and learning pathways and participating in the competency assessment process.
Providing emotional support to patients with empathy and understanding. Signposting patients to Cares counselling support services and any relevant external support services.
Participate in patient events if required and be an ambassador for Care Fertility.
Clinical duties
To undertake a range of duties in an outpatient setting supporting consultations including the taking of height, weight and blood pressure.
To perform phlebotomy i.e. to take blood samples from patients in line with Cares standard operating procedures, following training and competency assessment.
To undertake duties in the day case setting including supporting the nursing team with preparing the Procedure Room, assisting with procedures and supporting registered team members with the recovery of patients following sedation.
To undertake abdominal scanning duties in the procedure room once trained and assessed as competent to do so.
Systems and digital processes
Input data, find information on the clinical patient database and follow the system pathways to ensure accurate record keeping and efficient and safe processes.
Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements.
Use Microsoft Outlook to communicate effectively with colleagues.
Teamwork and collaboration
To work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships.
To actively participate in team meetings and clinic meetings. Be supportive of new ideas and their implementation.
Openly sharing knowledge with colleagues and being a supportive mentor to others.
Treat everyone fairly and equally and encourage and embrace diversity within the team.
Governance and safety
Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures.
Maintain accurate and timely records.
Ensure role is performed in compliance with the HFEA Code of Conduct.
Proactively use the Datix incident reporting system to record any incidents and near misses. Act with integrity, being open and honest so that we learn from each other and achieve better outcomes.
Support quality management practices including participating in audit activities.
Follow Infection Control and Prevention policies and requirements.
Comply with Health and Safety policies and reporting requirements.
Follow Adult Safeguarding policy and requirements.
Undertake mandatory training and actively participate in the learning pathways provided by the Company.
Confidentiality and data
Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures.
To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Maintain knowledge and develop professionally
Be familiar with clinical protocols, patient information and standard operating procedures by actively participating in professional update activities provided by the Company.
Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further.
Take ownership of your learning and skill development and engage with the learning opportunities available.
Take ownership of your revalidation and engage with the relevant team members to achieve this within the timescale required.
Job revision
The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed.
The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.
Person Specification
Qualifications
Desirable
- an NVQ Level 2 (or equivalent) in Health and Social Care
Experience
Essential
- Youre a Healthcare Assistant in a hospital setting or fertility clinic
Desirable
- Phlebotomy, venipuncture or cannulation
Person Specification
Qualifications
Desirable
- an NVQ Level 2 (or equivalent) in Health and Social Care
Experience
Essential
- Youre a Healthcare Assistant in a hospital setting or fertility clinic
Desirable
- Phlebotomy, venipuncture or cannulation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).