Job summary
Youll have regular check ins with your Quality
Managers to see whats happening in their clinic, what theyve found and where
you can add value
Youll collate
information relevant to any event maybe a complaint, incident or audit
finding of non-conformance and analyse the information using a systems
approach,write up your findings and
work with relevant teams to identify how we can do things better then drive
change to help us do things right first time
At Care, you can truly affect organisational
change, youll get the chance to see things through to the end. Youll help us
to continuously improve and do things better
This is a new role to us; youll get the chance to
really establish and influence how the role develops and show us the value you
can bring. This is a unique opportunity to raise your profile and establish
yourself as an expert in the business.
About you
You may currently be a Case Investigator, or you
may be a Complex Case Investigator, Complaints Investigating Officer, or a Case
Manager
Youre good with data and metrics, youre
experienced in root cause analysis and incident management. Naturally curious,
youre interested in understanding why people are working the way they do
youre not afraid to challenge established processes and practices
Youre a good listener with great communication
skills, both written and verbal. Youre good at document writing and you can
clearly translate jargon, or complex medical language into easy to digest
language
Main duties of the job
Location/Benefits:
This is a hybrid role where youll primarily work from home, however youll need to visit the clinics in your region on a weekly basis (there will be a need for overnight stays maybe once a month). Your region should cover Bath, Tunbridge Wells and London, however travel to other clinics will be required
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
- Salary of up to £40,000 depending on experience
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts, a wellbeing hub, holiday trading
About us
Were Care
Fertility, were the largest private provider of IVF and fertility treatment in
the UK.
We draw on the knowledge of our wider team of over
600 dedicated doctors, embryologists, nurses and support teams who all work
together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our
people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a
challenging and rewarding role, with great results bringing great opportunity
for recognition and promotion.
ClickAPPLYnow to join Care!
Job description
Job responsibilities
As a Case Investigator at Care, you will collate information relevant to any event a complaint, incident or audit finding of non-conformance for example and analyse the information using a systems approach to identify learning. This role is key in ensuring that everyone attending a Care clinic has the safest and best possible experience.
You will be confident to collaborate with a diverse group of talented healthcare professionals to identify creative solutions for improvement where needed.
You will work with the Director of Governance to ensure the continuing development and promotion of a culture of clinical effectiveness and quality improvement.
The role necessarily involves travel to Care group clinics across the UK but primarily within a defined region. Case investigators should expect to travel nationally and have regular overnight stays.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties:
Specific Duties/ Responsibilities
Collect, review and weight information and/or evidence using a systems-based approach.
Conduct investigative interviews with relevant individuals at all levels of seniority including patients where relevant, to ensure meaningful involvement of those affected in a learning response.
Analyse information and/or evidence to identify factors that have contributed to poor experience or performance or that have led to an incident, compliant or non-conformance with regulatory requirements.
Work with colleagues to identify the root cause of events and creative, effective and sustainable actions to drive improvement
Draft an investigation report with conclusions referencing regulatory and /or professional standards where relevant.
Encourage and promote a culture of continuous improvement.
Influence and motivate Cares diverse team of healthcare professionals to implement change.
Systems and digital processes
Find information on the clinical patient database and follow all relevant supporting system pathways to ensure accurate record keeping and efficient and safe processes.
Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements.
Use Microsoft Outlook to communicate effectively.
Teamwork and collaboration
Meeting the diverse needs of our patients and colleagues by adopting an inclusive approach and embracing diversity
Work collaboratively and build trusted relationships with colleagues. Communicate in an engaging way to build relationships and drive change.
Actively participate in team meetings, participate where possible in development projects, forums or research and development projects. Be supportive of new ideas and their implementation.
Openly share knowledge with colleagues and be a supportive mentor to others.
Treat everyone fairly and equally and encourage and embrace diversity within the team.
Promote Care services where relevant and be an ambassador for Care Fertility.
Governance and safety
Ensure that all processes are followed in accordance with relevant standard operating procedures.
Maintain accurate and timely records.
Ensure compliance with the HFEA Code of Practice.
Support quality management practices including participating in audit activities.
Follow infection prevention and control policies.
Comply with Health and Safety policies and reporting requirements.
Confidentiality and data
Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures.
To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Maintain knowledge and develop professionally
Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further.
Take ownership of your learning and skill development and engage with the induction, training and mandatory learning opportunities available.
Be up to date with the regulatory and governance framework
Job revision
The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed.
The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.
Job description
Job responsibilities
As a Case Investigator at Care, you will collate information relevant to any event a complaint, incident or audit finding of non-conformance for example and analyse the information using a systems approach to identify learning. This role is key in ensuring that everyone attending a Care clinic has the safest and best possible experience.
You will be confident to collaborate with a diverse group of talented healthcare professionals to identify creative solutions for improvement where needed.
You will work with the Director of Governance to ensure the continuing development and promotion of a culture of clinical effectiveness and quality improvement.
The role necessarily involves travel to Care group clinics across the UK but primarily within a defined region. Case investigators should expect to travel nationally and have regular overnight stays.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties:
Specific Duties/ Responsibilities
Collect, review and weight information and/or evidence using a systems-based approach.
Conduct investigative interviews with relevant individuals at all levels of seniority including patients where relevant, to ensure meaningful involvement of those affected in a learning response.
Analyse information and/or evidence to identify factors that have contributed to poor experience or performance or that have led to an incident, compliant or non-conformance with regulatory requirements.
Work with colleagues to identify the root cause of events and creative, effective and sustainable actions to drive improvement
Draft an investigation report with conclusions referencing regulatory and /or professional standards where relevant.
Encourage and promote a culture of continuous improvement.
Influence and motivate Cares diverse team of healthcare professionals to implement change.
Systems and digital processes
Find information on the clinical patient database and follow all relevant supporting system pathways to ensure accurate record keeping and efficient and safe processes.
Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements.
Use Microsoft Outlook to communicate effectively.
Teamwork and collaboration
Meeting the diverse needs of our patients and colleagues by adopting an inclusive approach and embracing diversity
Work collaboratively and build trusted relationships with colleagues. Communicate in an engaging way to build relationships and drive change.
Actively participate in team meetings, participate where possible in development projects, forums or research and development projects. Be supportive of new ideas and their implementation.
Openly share knowledge with colleagues and be a supportive mentor to others.
Treat everyone fairly and equally and encourage and embrace diversity within the team.
Promote Care services where relevant and be an ambassador for Care Fertility.
Governance and safety
Ensure that all processes are followed in accordance with relevant standard operating procedures.
Maintain accurate and timely records.
Ensure compliance with the HFEA Code of Practice.
Support quality management practices including participating in audit activities.
Follow infection prevention and control policies.
Comply with Health and Safety policies and reporting requirements.
Confidentiality and data
Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures.
To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Maintain knowledge and develop professionally
Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further.
Take ownership of your learning and skill development and engage with the induction, training and mandatory learning opportunities available.
Be up to date with the regulatory and governance framework
Job revision
The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed.
The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.
Person Specification
Experience
Desirable
- You may currently be a Case Investigator, or you may be a Complex Case Investigator, Complaints Investigating Officer, or a Case Manager.
- Youre good with data and metrics, youre experienced in root cause analysis and incident management. Naturally curious, youre interested in understanding why people are working the way they do youre not afraid to challenge established processes and practices.
- Youre a good listener with great communication skills, both written and verbal. Youre good at document writing and you can clearly translate jargon, or complex medical language into easy to digest language.
- Youre tenacious and resilient, youre able to find creative solutions that work with the systems and resources we have in place.
Person Specification
Experience
Desirable
- You may currently be a Case Investigator, or you may be a Complex Case Investigator, Complaints Investigating Officer, or a Case Manager.
- Youre good with data and metrics, youre experienced in root cause analysis and incident management. Naturally curious, youre interested in understanding why people are working the way they do youre not afraid to challenge established processes and practices.
- Youre a good listener with great communication skills, both written and verbal. Youre good at document writing and you can clearly translate jargon, or complex medical language into easy to digest language.
- Youre tenacious and resilient, youre able to find creative solutions that work with the systems and resources we have in place.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.