Bank Ophthalmic Assistant

Job description

Job responsibilities

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded and private ophthalmology services in England.

• Our Purpose is to change lives through better sight and eye health
• Our Vision is to end avoidable sight loss in every community we serve

We provide services for NHS ICBs, NHS Trusts and other providers of NHS funded services as well as a rapidly growing private business which in the future will accelerate as the UK struggles to deal with the cost of the NHS. We deliver thousands of patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered mainly through Ophthalmology Joint Venture (OJV) Partnerships.

We have an ambition to significantly grow the business and create a national brand.We are looking for people excited by our agenda and who demonstrate our company values and behaviours. (Commercial, Courageous, Compassion,Collaborative and Curious).

ROLE SUMMARY

Clinic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilising Newmedicas electronic patient records.

Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. No clinical knowledge is assumed (full training will be given) but intellectual curiosity is required. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.

KEY RESPONSIBILITIES

Primary responsibility for delivering ongoing clinic services including:

• Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
• Management of patient data; ensuring availability,required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients.
• Performing,verifying and recording results of clinical testing with absolute integrity.
• Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
• Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
• Appropriate escalation of process, clinical, equipment,quality or infection risk issues.
• Maintaining a positive relationship with client teams at every interaction.
• Committed to continued professional development and clinical governance, including participating in appraisal process,completion of mandatory training and clinical audits and research as required.

Person Specification

Qualifications

Essential

• A good level of general education or with equivalent experience
• GCSE Maths and English or equivalent

Experience

Essential

• Experience in ophthalmology, undertaking diagnostic tests such as OCT, visual fields and visual acuity
• Previous experience of working with patients or in a customer facing role
• Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results

Skills and knowledge

Essential

• Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
• A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes
• An excellent grasp of the English language both verbally and in written format

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Medical Systems Ltd

Address

Newmedica

Blackmore Road

Stretford

Manchester

M32 0QY

Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)