Private Patient Manager

Job description

Job responsibilities

Who are we?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. We provide services for NHSICB, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over225,000 patient interactions annually, including outpatient appointments, diagnostictestingand eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

Purpose of the Role

We areseekinga newand motivatedPrivate Managerto joinNewmedica North Derbyshiretogrow our privatepatientbusiness.The ideal candidate willbe commercially aware and have experience in Healthcare, ideally Ophthalmology. Excellent communicationskills, and a passion fordeliveringpatient and customer excellence.They will be at ease working with Privatepatients; tounderstandtheir needsandensure we delight our patients with outstandingservice and outcomes.

The successful person willliaisewith self-pay and medically insured patients, local referring teams,consultantandadministrative teamstodeliver the ambitious growth targets that Newmedica North Derbyshire have for Private patient activity.

Full or Part time applicants considered.Patterns of workcouldinclude weekends and an evening sessionto support the delivery of private activity as the service grows.

KEY RESPONSIBILITIES-

• Develop and deliver a business development / growth strategy for increasing revenue from self-pay and insured customers in line withNewmedica North Derbyshiresbusiness plan.

• Developthe pipeline of privatepatientenquiries andconvert these enquiriestoinitialoutpatient appointments.

• Own and manage the private patient experience frominitialenquiryand act as the point of contact for patients throughout their treatment with Newmedica.

• Lead on providing patients withinformation around alternative treatment options based on their lifestyle preferences.

• Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.

• Support Consultant appointment capacity being fully utilised by working with the SMT and attendance at keymeetings.

• Work effectively with theOperationalDirectorandSMT toidentifynew business opportunities and develop existing services to drive growth in line withbusiness plans.

• Ensure private patients and key stakeholders contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth.

• Consistently reviewingpatient and service userfeedback to improve.

• Build andmaintainexcellent relationships with consultants and all internal and external stakeholdersin order tomaximise opportunities and encourage loyalty.

• Understand PMI networks and consultant inclusion.

• Provide effectivesupport to members of the admin team in the delivery of our private patient service.

• Developin-depth knowledge ofNewmedicaservicesand product offerings.

• Working closely with the clinicians, servicemanagersand clinical leads to deliver a premium service.

SPECIFIC COMPETENCIES-

Desirable-

• Sales and customer service experience with proventrack recordin customer relationship management and business development.

• Tenacious inidentifyingsales and business development growth opportunities and experience of executing delivery of challenging business and budget deliverables.

• Passion and proven ability to deliver an excellent customer experience for all patients.

• Confident in engaging and building relationships with stakeholders at all levels.

• Strong interpersonal,planningand organisational skills.

• Effective written and verbal communication skills.

• Good analytical skills

• A proven ability to work in both a team environment and independently.

• Flexible and adaptable with a proactive and innovative approach to the role.

• Strong computer skills and literacy

Benefits-

• Free parking

• Eyecare vouchers

• Bonusscheme

• Holiday purchase

• Life assurance

• Pension scheme

• Cycle to work scheme

• Learning and development funded courses

• Staff celebration events

• Additionaldays leave on your Birthday

ADDITIONAL RESPONSIBILITIES

• Actively promote and market Newmedica and present a positive image of the Company and its activities bothinternally and externally.

• Undergo any self-development and training as necessary for success in the role and provide support and development for others whereappropriate.

• Carry out any duties at all timesin accordance withthe Companys policies including Equality and Diversity and Health and Safety.

• Promote by positive example both internally and externally, the purpose and vision of Newmedica.

• Undertake any otherresponsibilitiescommensuratewith the grade of the post, which may berequiredfrom time to time.

This job description is a guide to the work that you will initiallybe requiredto undertake.

It may bechanged from time to time, in consultation with you, to meet changing circumstances.

It does notform part of your contract of employment.

Criminal Records Declaration

Newmedica is exempt from Rehabilitation of Offenders Act (1974)and we will ask applicants to

disclosedetails of convictions, irrespective of whether they are spent or not.

Safeguarding

It is the responsibility of all Newmedica employees and contractors to fullycomply withNewmedicas

safeguarding policies and procedures. Individuals must ensure that they understand their role in

protecting adults and children that may be at risk of abuse.

Person Specification

Experience

Essential

• Sales and customer service experience with proven track record in customer relationship management and business development.
• Tenacious in identifying sales and business development growth opportunities and experience of executing delivery of challenging business and budget deliverables.
• Passion and proven ability to deliver an excellent customer experience for all patients.
• Confident in engaging and building relationships with stakeholders at all levels.
• Strong interpersonal, planning and organisational skills.
• Effective written and verbal communication skills.
• Good analytical skills
• A proven ability to work in both a team environment and independently.
• Flexible and adaptable with a proactive and innovative approach to the role.
• Strong computer skills and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

New Medical Systems Ltd

Address

New Medica

Midland Way

Barlborough

Chesterfield

Derbyshire

S43 4FR

Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)