Job summary
We are looking for a bank Ophthalmic Assistantto join our site inWelwyn Garden City,Hertfordshire.
Our Ophthalmic Assistants are the face of Newmedica, they're often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.
Main duties of the job
It's a busy role, you'll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. You'll be using a variety of different equipment and systems so we're looking for someone who is comfortable using systems and is fairly tech savvy. You could also be supporting our theatre teams by looking after & assisting patients and escorting them to and from theatre and fetching and preparing equipment required in the theatre.
The thought of eye surgery can be a daunting prospect for patients to deal with, so our Ophthalmic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.
This is great role to progress your clinical skills or to take the first step on a clinical career path. Newmedica is committed to the growth and development of all our colleagues and the Ophthalmic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams.
About us
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testingand eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplace for 2025.
Job description
Job responsibilities
ROLE SUMMARY
Clinic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing Newmedicas electronic patient records.
Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. No clinical knowledge is assumed (full training will be given) but intellectual curiosity is required. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.
KEY RESPONSIBILITIES
Primary responsibility for delivering ongoing clinic services including:
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Maintaining a positive relationship with client teams at every interaction.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Job description
Job responsibilities
ROLE SUMMARY
Clinic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing Newmedicas electronic patient records.
Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. No clinical knowledge is assumed (full training will be given) but intellectual curiosity is required. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.
KEY RESPONSIBILITIES
Primary responsibility for delivering ongoing clinic services including:
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Maintaining a positive relationship with client teams at every interaction.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Person Specification
Knowledge and skills
Essential
- Proven customer service skills with a passion for customer care
- Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
- A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs
- Excellent verbal and written communication skills with a good telephone manner.
- Excellent organisation skills and the ability to multi-task
- Committed to delivery of consistently high standards of testing and administration
- Enjoys the routine and rhythm of a process driven environment
- Comfortable making a significant contribution in a small team
- Able to balance working independently with appropriate escalation
Qualifications
Essential
- Good standard of education
- GCSE Maths and English or equivalent
Experience
Desirable
- Previous experience of working with patients or in a customer facing role
- Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
Person Specification
Knowledge and skills
Essential
- Proven customer service skills with a passion for customer care
- Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
- A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs
- Excellent verbal and written communication skills with a good telephone manner.
- Excellent organisation skills and the ability to multi-task
- Committed to delivery of consistently high standards of testing and administration
- Enjoys the routine and rhythm of a process driven environment
- Comfortable making a significant contribution in a small team
- Able to balance working independently with appropriate escalation
Qualifications
Essential
- Good standard of education
- GCSE Maths and English or equivalent
Experience
Desirable
- Previous experience of working with patients or in a customer facing role
- Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
