New Medical Systems Ltd

Private Patient Coordinator

The closing date is 29 October 2025

Job summary

Role overview

We are looking for a Private Patient Coordinator to join our Northampton site. This will be 40 hours over 5 days per week, including weekends on a rota basis (delete if not applicable).

As Private Patient Coordinator, your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us, from first contact to the end of their treatment pathway.

Main duties of the job

The Private Patient Coordinator role will include meeting and greeting them on the day of their appointments and treatments. We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.

You will be the central point of contact for all telephone queries in regard to private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs. You will also undertake general administrative tasks.

Our clinics are busy so we're looking for someone who can manage a busy and varied workload. We are looking for someone who is incredibly customer focused, with the ability to provide a first class service to patients. The thought of eye surgery can be a daunting prospect for patients to deal with, so you will need to have an empathetic approach and be able to put others at ease.

About us

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work for the second year running. This is a global benchmark that recognises employers who provide an outstanding employee experience.

Date posted

22 October 2025

Pay scheme

Other

Salary

£25,396.80 a year Rising to RLW following successful probation.

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0325-25-0051

Job locations

Northamptonshire Newmedica

Anglia Way

Moulton Park Industrial Estate

Northampton

NN3 6JA

Job description

Job responsibilities

KEY RESPONSIBILITIES

You will be a named point of contact for private patients, and you will support them at all times during their journey with us, including during their time in clinic for appointments and treatment/surgery

Ensuring patient completion of lifestyle questionnaire to support delivery of personalised care

Meet and greet private patients on the day of their appointments and treatment/surgery

You will be trained to be an effective communicator and gain confidence in talking to patients about their premium lens choices and associated pricing.

Be the link between the patient and the consultant, ensuring all relevant information is shared to support the patients care and experience.

Reminder calls to patients before their appointment is due to confirm and to see if they have any questions/concerns so they can be addressed.

Completion of post-op calls day after treatment/surgery to check in on patients.

Managing and dealing with private enquiries from patients and referrers and action within set KPIs.

Coordinate the daily, weekly and monthly private clinic schedules.

Book follow-up appointments onto appropriate clinics.

Managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedicas electronic patient record is up-to-date.

To book patient appointments, ensuring that the patients needs are met.

To produce invoices relevant to the Patients treatment.

Take payment of the invoice.

Work with the Private Medical Insurance Companies to ensure smooth transactions.

Ensure that all clinic correspondence is sent out in a timely manner.

In the absence of private demand, support all other NHS administrative duties within the service as directed by the Leadership Team.

Maintaining a positive relationship with internal and external staff at every interaction.

Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required.

To act as first point of contact for any queries or complaints from private patients and any external agencies.

Ensure all queries, voicemails or messages are actioned and responded to in a timely manner.

To develop knowledge and understanding of premium lenses and private medical insurance mechanisms.

You will be required to be on-call on a rotational basis (including weekends). This involves managing the Out of Hours Patient Support line and assisting patients who have recently had surgery with their queries and concerns, which comes with additional remuneration.