Job summary
We are looking for a new Bank Ophthalmic Assistant to join our Manchester
site. As a bank role the hours will be variable.
Main duties of the job
Our Ophthalmic Assistants are the face of Newmedica - they're often
amongst the first people that our patients interact with on clinic visits and
so having a welcoming, friendly, empathetic approach is vital.
It's a busy role - you'll be seeing a number of patients each day to
take them through a range of diagnostic tests. These will be passed onto a
senior clinician to ascertain if surgery or further treatment is required.
You'll be using a variety of different equipment and systems so we're looking
for someone who is comfortable using systems and is fairly tech savvy.
The thought of eye surgery can be a daunting prospect for patients to
deal with, so our Clinic Assistants need to be able to put patients at ease.
They also need strong communication skills to be able to explain the purpose of
the different tests to ensure the patient understands their treatment.
This is a great role
to progress your clinical skills or to take the first step on a clinical career
path. Newmedica is committed to the growth and development of all our
colleagues and the Ophthalmic Assistant is a great platform to potentially
explore a career in diagnostic (clinic) or theatre teams.
About us
Newmedica are one of the leading providers of NHS ophthalmology services
in England, providing outpatients appointments, diagnostic testing and eye
surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our
specialist eye clinics across the country. We have significant growth plans
over the next few years as we look to establish a national footprint and open
many new sites across the UK.
We are thrilled to say that following an independently conducted survey
of Newmedica colleagues to tell us what it's like to work here, we have been
certified as a Great Place to Work for the second year running. The feedback
has directly contributed to Newmedica being listed among the UK's top 50 Best
Workplaces for 2025.
Job description
Job responsibilities
ROLE SUMMARY
Ophthalmic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing NewMedica's electronic patient records.
Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximize quality and efficiency. No clinical knowledge is assumed (full training will be given), but intellectual curiosity is required. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.
KEY RESPONSIBILITIES
Primary responsibility for delivering ongoing clinic services including:
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with NewMedia's central operations team, updating NewMedia's electronic patient records and producing and providing letters to patients.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Maintaining a positive relationship with client teams at every interaction.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Job description
Job responsibilities
ROLE SUMMARY
Ophthalmic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing NewMedica's electronic patient records.
Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximize quality and efficiency. No clinical knowledge is assumed (full training will be given), but intellectual curiosity is required. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.
KEY RESPONSIBILITIES
Primary responsibility for delivering ongoing clinic services including:
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with NewMedia's central operations team, updating NewMedia's electronic patient records and producing and providing letters to patients.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Maintaining a positive relationship with client teams at every interaction.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Person Specification
Experience
Desirable
- Previous experience of working with patients or carers
- Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
Qualifications
Essential
- A good level of general education or with equivalent experience
- GCSE Maths and English
Knowledge and skills
Essential
- Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
- Proven customer service skills with a passion for customer care
- A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
- Excellent organisation skills and the ability to multi-task
- Committed to delivery of consistently high standards of testing and administration
- Enjoys the routine and rhythm of a process driven environment
- Comfortable making a significant contribution in a small team
- Able to balance working independently with appropriate escalation
Person Specification
Experience
Desirable
- Previous experience of working with patients or carers
- Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
Qualifications
Essential
- A good level of general education or with equivalent experience
- GCSE Maths and English
Knowledge and skills
Essential
- Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
- Proven customer service skills with a passion for customer care
- A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
- Excellent organisation skills and the ability to multi-task
- Committed to delivery of consistently high standards of testing and administration
- Enjoys the routine and rhythm of a process driven environment
- Comfortable making a significant contribution in a small team
- Able to balance working independently with appropriate escalation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
