Job summary
We are looking for a new Ophthalmic Assistant to join our Nottingham site. This will be 40 hours over 5 days per week including some weekends on a rota basis.
Main duties of the job
Our Ophthalmic Assistants are the face of Newmedica. They're often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.
It's a busy role - you'll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. You'll be using a variety of different equipment and systems so we're looking for someone who is comfortable using systems and is fairly tech savvy.
The thought of eye surgery can be a daunting prospect for patients to deal with, so our Ophthalmic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.
This is a great role to progress your clinical skills or to take the first step on a clinical career path. Newmedica is committed to the growth and development of all our colleagues and the Ophthalmic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams.
About us
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.
Job description
Job responsibilities
Primary responsibility for delivering ongoing clinic services including:
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica's central operations team, updating Newmedica's electronic patient records and producing and providing letters to patients.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Maintaining a positive relationship with client teams at every interaction.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Job description
Job responsibilities
Primary responsibility for delivering ongoing clinic services including:
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica's central operations team, updating Newmedica's electronic patient records and producing and providing letters to patients.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Maintaining a positive relationship with client teams at every interaction.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Person Specification
Skills & Personal Attributes
Essential
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Excellent verbal and written communication skills with a good telephone manner.
- Excellent organisation skills and the ability to multi-task.
- Committed to delivery of consistently high standards of testing and administration.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
Qualifications
Essential
- A good level of general education or with equivalent experience
- GCSE Maths and English
Experience
Essential
- Proven customer service skills with a passion for customer care.
- Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
- Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems.
Desirable
- Previous experience of working with patients or carers.
Person Specification
Skills & Personal Attributes
Essential
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Excellent verbal and written communication skills with a good telephone manner.
- Excellent organisation skills and the ability to multi-task.
- Committed to delivery of consistently high standards of testing and administration.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
Qualifications
Essential
- A good level of general education or with equivalent experience
- GCSE Maths and English
Experience
Essential
- Proven customer service skills with a passion for customer care.
- Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
- Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems.
Desirable
- Previous experience of working with patients or carers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
