Theatre Runner

Job description

Job responsibilities

ROLE SUMMARY

Healthcare Assistants hold significant contribution to the successful operation of the theatre suite. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. The Healthcare Assistant will conduct admission checks and be able to assist in Theatre, where required. They are also responsible for ensuring the smooth and efficient administration of the theatre suite, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilising Newmedicas electronic patient records.

Combining a friendly and accessible personal manner with advanced clinical theatre skills, they pride themselves in delivering a great patient experience and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.

KEY RESPONSIBILITIES

Clinical Duties and Responsibilities for Theatre

Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.

Working with other theatre staff, including clinicians to ensure optimal patient flow, including assisting them if required.

• To accurately record patient history relevant to the appointment.
• To perform a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment.
• To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused.
• To ensure that patient confidentiality is maintained at all times.
• To ensure that evidence based clinical standards of care to patients are achieved.
• To ensure the delivery of agreed quality standards, taking any necessary action to remedy shortcomings in services that contribute to patient care.
• To be responsible for ensuring the safe use of specialist equipment.
• To assist in theatre and in the treatment room
• To support the admission and discharge nurses where needed

To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues.

Administrative Duties

Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients.

• To keep accurate patient health records, updating electronic patient records or completing handwritten clinical notes.
• To support senior staff in the investigation of complaints and clinical incidents, ensuring that any investigations are thorough and that action plans are completed to enable lessons to be learned and shared.

Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the theatre suite for example supporting the stock coordinator to prepare for the following days list.

Professional Duties

• To participate in clinical audit and research projects, as required.
• Promote a professional and happy environment conducive to high patient and staff morale, achieved by leadership, personal example and direct involvement in the activities of the department environment.

Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.

THE INDIVIDUAL

EDUCATION & QUALIFICATION

A good level of general education or with equivalent experience

GCSE Maths and English

EXPERIENCE & KNOWLEDGE

Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.

Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.

Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems.

Person Specification

Experience

Essential

• SKILLS & PERSONAL ATTRIBUTES
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
• Excellent verbal and written communication skills with a good telephone manner.
• Excellent organisation skills and the ability to multi-task.
• Committed to delivery of consistently high standards of testing and administration.
• Enjoys the routine and rhythm of a process driven environment.
• Comfortable making a significant contribution in a small team.
• Able to balance working independently with appropriate escalation.

Desirable

• EXPERIENCE & KNOWLEDGE
• Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.
• Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
• Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

New Medical Systems Ltd

Address

New Medica

Midland Way

Barlborough

Chesterfield

Derbyshire

S43 4FR

Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)