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Patient Administrator

New Medical Systems Ltd

Information:

This job is now closed

Job summary

We have an exciting opportunity that has arisen for a Patient Administrator to join the team and help us continue to deliver outstanding clinical care for our patients.

Main duties of the job

Reporting to the Administration Lead, the Patient Administrator will be responsible for ensuring that patient appointments are fully utilised and that appointment outcomes are recorded and filed. They will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedicas electronic patient record is up-to-date.

About us

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for more than 225,000 NHS and private patients a year in over 26 locations and we are growing.

What we are offering

  • A salary of £22,672.00 - £24,648.00
  • 25 days of annual leave plus bank holidays
  • A company pension scheme
  • Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
  • Life assurance (on completion of one years' service)
  • A local sickness policy where up to six weeks' full pay will be paid in a rolling period
  • A bonus scheme
  • An environment where your learning and development is supported through a range of various learning tools and courses
  • Working with a friendly multi-disciplinary team, passionate about improving the lives of our patients

Date posted

23 November 2023

Pay scheme

Other

Salary

£22,672 to £24,648 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0325-23-0028

Job locations

Teesside Newmedica

Market Place

North Ormesby

Middlesbrough

Cleveland

TS3 6HR


Job description

Job responsibilities

Patient Administrators and Receptionists are also the central point of contact for all telephone queries from both patients and clinic staff.

Our administrators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.

They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements working in conjunction with the whole team.

Job description

Job responsibilities

Patient Administrators and Receptionists are also the central point of contact for all telephone queries from both patients and clinic staff.

Our administrators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.

They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements working in conjunction with the whole team.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • NVQ qualification in Business Administration
  • Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.
  • Experience in a healthcare environment
  • Good organisational and time management skills

Experience

Essential

  • Exceptional administrator who can understand and deliver within a complex working environment.
  • Good organisation skills and the ability to multi-task.
  • Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
  • Outstanding telephone manner with the ability to adapt approach to different situations.
  • Excellent verbal and written communication skills.
  • Committed to delivery of consistently high standards of administration.
  • Self-starter with the ability to work on own initiative, as well as working well within a team.
  • Enjoys the routine and rhythm of a process driven environment.
  • Comfortable making a significant contribution in a small team.
  • Able to balance working independently with appropriate escalation.
  • Committed to delivery of consistently high standards of testing and administration.

Skills and Personal Attributes

Essential

  • Proven customer service skills with a passion for customer care.
  • Proven administrative skills including the ability to follow processes.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • NVQ qualification in Business Administration
  • Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.
  • Experience in a healthcare environment
  • Good organisational and time management skills

Experience

Essential

  • Exceptional administrator who can understand and deliver within a complex working environment.
  • Good organisation skills and the ability to multi-task.
  • Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
  • Outstanding telephone manner with the ability to adapt approach to different situations.
  • Excellent verbal and written communication skills.
  • Committed to delivery of consistently high standards of administration.
  • Self-starter with the ability to work on own initiative, as well as working well within a team.
  • Enjoys the routine and rhythm of a process driven environment.
  • Comfortable making a significant contribution in a small team.
  • Able to balance working independently with appropriate escalation.
  • Committed to delivery of consistently high standards of testing and administration.

Skills and Personal Attributes

Essential

  • Proven customer service skills with a passion for customer care.
  • Proven administrative skills including the ability to follow processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Medical Systems Ltd

Address

Teesside Newmedica

Market Place

North Ormesby

Middlesbrough

Cleveland

TS3 6HR


Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)

Employer details

Employer name

New Medical Systems Ltd

Address

Teesside Newmedica

Market Place

North Ormesby

Middlesbrough

Cleveland

TS3 6HR


Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Lead

Elizabeth Feeney

elizabeth.feeney@newmedica.co.uk

01642087614

Date posted

23 November 2023

Pay scheme

Other

Salary

£22,672 to £24,648 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0325-23-0028

Job locations

Teesside Newmedica

Market Place

North Ormesby

Middlesbrough

Cleveland

TS3 6HR


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