Job summary
We are looking for a new Healthcare Administrator to join our Suffolk team. This will be 40 hours over 5 days per week including weekends, on a rota basis.
Main duties of the job
As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.
About us
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
Please note: All staff are subject to a DBS check. We are unable to offer employment to any candidate whose criminal record may pose a risk to patient safety. We are also unable to offer sponsorship for this position at this time.
Job description
Job responsibilities
As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
Job description
Job responsibilities
As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
Person Specification
Experience
Essential
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
Additional Essentials
Essential
- Must have a full UK driving license and access to a vehicle
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
Person Specification
Experience
Essential
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
Additional Essentials
Essential
- Must have a full UK driving license and access to a vehicle
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
