Patient Services Advisor - Theatre Reception

Job summary

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Are you an organised, peoplefocused administrator with experience in frontofhouse or customerfacing roles? Do you enjoy providing a warm welcome while handling information accurately and professionally?

Were looking for a Patient Services Advisor to join our friendly team at Practice Plus Group North West Ophthalmology, Rochdale. Youll be the first point of contact for our patients in theatre, helping ensure every visit starts positively. From greeting patients and answering queries to managing sensitive information, youll play a key part in keeping our services running smoothly.

If youre enthusiastic, detaildriven and keen to make a real difference in a caring, fastpaced environment, wed love to hear from you.

Main duties of the job

  Key responsibilities include but are not limited to:

•  Manage patient flow throughout the clinic, maintaining full oversight of the clinics running on that day.

• Liaise closely with the clinical team to ensure smooth movement of patients and timely progression through their appointments.
• Ensure no patient is left waiting without oversight, and all patients are tracked appropriately.
• Adapt to patient needs by acting as a listening post, identifying concerns early, and escalating safeguarding issues promptly.
• Support de-escalation of concerns or complaints on the day, aiming to resolve issues before they become formal complaints.

About us

You will be an experienced receptionist ideally with experience within Healthcare. You'll be adept at working proactively, IT literate and an excellent problem solver. What you can expect in return An extensive range of wellbeing and lifestyle benefits The support you need to grow in your role and continue your professional development An increase of annual leave with years of service To apply for the role click on the link below. If you have any questions contact rebecca.stevens@practiceplusgroup.com in our friendly resourcing team. We will contact all shortlisted candidate but please note Practice Plus group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.