Fixed Term Patient Services Team Leader

Job summary

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient

Are you looking for a new exciting opportunity on a Fixed Term Basis of 12 months? We are looking for an experienced Patient Services Team Leader with people management and healthcare experience to join us and head up our Patient Services Team who are responsible for looking after our community ophthalmology services. This role will be based in Rochdale, but we support the delivery of eye care treatments throughout the North West as well as in Yorkshire and Winchester.

You will report directly to our Patient Services Manager and will be a member of the local management team which includes other heads of department and clinical leads. As a Team Lead you and your team will promote great patient experience, maintain high quality patient records, support the clinical teams to deliver excellent care and will work closely with the other members of the management and senior teams to inform the business of insightful patient data to help make better operational decisions.

What you can expect in return

• being part of a friendly and supportive team
• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development

Main duties of the job

Responsibilities include but are not limited to:

•  Supervise, support, and develop a team of Patient Services Assistants

• Conduct regular one-to-one meetings and performance appraisals

•  Manage staff rotas, annual leave, and sickness cover to ensure adequate staffing levels.

•  Facilitate staff training and induction for new team members.

•  Ensure the delivery of a high-quality, patient-focused administrative service including   telephone management and improvement of patient satisfaction objectives.

•  Handle escalated patient queries and complaints professionally and effectively.

•  Oversee reception as necessary and call-handling processes to maintain service standards.

About us

• Experience and evidence of effectively managing teams within last 12 months
• Previous experience in a healthcare setting with a good level of understanding of referral management systems and managing patient pathways
• Management qualification NVQ level 4 in Business Administration would be desirable but is not essential
• Experience in a private healthcare setting would be an advantage
• An ability to demonstrate critical reasoning skills and decision making