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Practice Plus Group

Operations Supervisor

The closing date is 20 February 2026

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Job summary

We are looking for a proactive and motivated Operations Supervisor to support the smooth running of our Surrey Out-of-Hours (OOH) services based in Dorking. In this pivotal role, youll help shape and develop operational delivery, ensuring our staff and patients receive the highest-quality support and service. As part of our dedicated leadership team, you will oversee remote operational colleagues, including Call Centre, Driver, and Reception staff. Youll play a key part in monitoring performance, supporting staff development, and ensuring teams are confident, engaged, and equipped to deliver exceptional patient care. You will also contribute to maintaining operational standards, supporting rota management, and ensuring National Quality Requirements (NQRs) are consistently met. This role is essential in maintaining safe, efficient, and patient-focused services that reflect the values of Practice Plus Group.

Main duties of the job

  • Leading the recruitment, induction, training, and performance management of operational staff.
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  • Managing daytoday supervision including timekeeping, sickness monitoring and proactive rota adjustments.
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  • Ensuring staff fully understand their roles in delivering safe, efficient and compassionate patient services.
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  • Completing appraisals, audits, policy reviews and ensuring compliance with organisational procedures.
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  • Supporting communication between teams, clinicians and management to maintain effective service delivery.
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  • Overseeing operational areas including Call Centre, PCCs and Visiting services, with regular H&S monitoring.
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  • Managing stock, equipment, fleet requirements and prescription security processes.
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  • Coordinating staff meetings, maintaining accurate records, and contributing to monthly reporting.
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  • Participating in the oncall rota (with additional payment) and supporting business continuity planning.
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  • Ensuring confidentiality, data protection compliance, and the secure use of IT and voice recording systems.

    • About us

    Experience supervising or managing a team, ideally within an operational or healthcare environment. Strong organisational skills with the ability to prioritise and work effectively under pressure. Confident communicator with the ability to lead, motivate and support diverse teams. Good general education with solid IT abilities across Word, Excel and operational systems. A positive, professional attitude with flexibility to meet the changing needs of OOH services. Understanding of primary care, NHS 111 or outofhours services is highly desirable. Commitment to delivering highquality patient-focused services and driving continuous improvement.

    Details

    Date posted

    11 February 2026

    Pay scheme

    Other

    Salary

    £30,603.48 a year Up to £30,000

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    14006

    Job locations

    Glassworks 4

    The Dorking Business Park

    Dorking

    Surrey

    RH41HJ


    Job description

    Job responsibilities

    We are looking for a proactive and motivated Operations Supervisor to support the smooth running of our Surrey Out-of-Hours (OOH) services based in Dorking. In this pivotal role, youll help shape and develop operational delivery, ensuring our staff and patients receive the highest-quality support and service. As part of our dedicated leadership team, you will oversee remote operational colleagues, including Call Centre, Driver, and Reception staff. Youll play a key part in monitoring performance, supporting staff development, and ensuring teams are confident, engaged, and equipped to deliver exceptional patient care. You will also contribute to maintaining operational standards, supporting rota management, and ensuring National Quality Requirements (NQRs) are consistently met. This role is essential in maintaining safe, efficient, and patient-focused services that reflect the values of Practice Plus Group.

    Job description

    Job responsibilities

    We are looking for a proactive and motivated Operations Supervisor to support the smooth running of our Surrey Out-of-Hours (OOH) services based in Dorking. In this pivotal role, youll help shape and develop operational delivery, ensuring our staff and patients receive the highest-quality support and service. As part of our dedicated leadership team, you will oversee remote operational colleagues, including Call Centre, Driver, and Reception staff. Youll play a key part in monitoring performance, supporting staff development, and ensuring teams are confident, engaged, and equipped to deliver exceptional patient care. You will also contribute to maintaining operational standards, supporting rota management, and ensuring National Quality Requirements (NQRs) are consistently met. This role is essential in maintaining safe, efficient, and patient-focused services that reflect the values of Practice Plus Group.

    Person Specification

    Qualifications

    Essential

    • For more information please contact us directly

    Desirable

    • For more information please contact us directly

    Experience

    Essential

    • For more information please contact us directly

    Desirable

    • For more information please contact us directly

    Additional Criteria

    Essential

    • For more information please contact us directly

    Desirable

    • For more information please contact us directly
    Person Specification

    Qualifications

    Essential

    • For more information please contact us directly

    Desirable

    • For more information please contact us directly

    Experience

    Essential

    • For more information please contact us directly

    Desirable

    • For more information please contact us directly

    Additional Criteria

    Essential

    • For more information please contact us directly

    Desirable

    • For more information please contact us directly

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Practice Plus Group

    Address

    Glassworks 4

    The Dorking Business Park

    Dorking

    Surrey

    RH41HJ


    Employer's website

    https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

    Employer details

    Employer name

    Practice Plus Group

    Address

    Glassworks 4

    The Dorking Business Park

    Dorking

    Surrey

    RH41HJ


    Employer's website

    https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruiter

    Michael Shepherd

    Michael.shepherd@practiceplusgroup.com

    Details

    Date posted

    11 February 2026

    Pay scheme

    Other

    Salary

    £30,603.48 a year Up to £30,000

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    14006

    Job locations

    Glassworks 4

    The Dorking Business Park

    Dorking

    Surrey

    RH41HJ


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