Patient Service Administrator

Job summary

Are you an administrator looking for a new role in a rewarding environment? Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you.

We are looking for a dedicated Patient Service Administrator to join our team at Practice Plus Group. This role is essential in delivering a smooth, patient-centred administrative service. You will support the daily running of our reception and administrative functions, ensuring every patient receives a professional, welcoming and efficient experience. Working under the guidance of the Administration Lead, you will help maintain high standards of confidentiality, accuracy and customer care.   Working hours for this role will be 30 per week anywhere within the hours of 0745-1545, 0900-1700, 1100-1900 Monday to Saturday 

Main duties of the job

• Greeting and registering patients promptly and courteously

• Accurately entering and updating patient details on our systems

• Maintaining a consistent presence at the front desk and responding to phone enquiries

• Processing referrals, forwarding reports and managing bookings with other healthcare providers

• Scanning, filing and tracking patient records to ensure complete and accurate documentation

• Handling general administrative tasks, supporting colleagues and providing cover where needed

• Maintaining patient confidentiality at all times

• Communicating issues or concerns to the Administration Lead

• Taking part in mandatory training and supporting the induction of new staff

About us

  Essential:

• A good general standard of education, including GCSE English & Maths (or equivalent)

• Experience in an administrative and customer care environment

• Strong communication skillsboth written and verbal

• Accurate data entry and keyboard skills

• Excellent organisation and time-management abilities

• Ability to work under pressure and within a multi-disciplinary team

• A friendly, adaptable and professional approach with excellent customer-care skills

• Tact, discretion and a commitment to confidentiality

• Flexibility in working arrangements

Desirable:

• Experience working in a healthcare setting

• Understanding of medical terminology

• Experience in general office duties

To apply for the role click on the link below. If you have any questions contact Kerry.Mills@practiceplusgroup.com in our friendly resourcing team, or call 01189 521 902.

We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

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Job description

Job responsibilities

Are you an administrator looking for a new role in a rewarding environment? Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you.

We are looking for a dedicated Patient Service Administrator to join our team at Practice Plus Group. This role is essential in delivering a smooth, patient-centred administrative service. You will support the daily running of our reception and administrative functions, ensuring every patient receives a professional, welcoming and efficient experience. Working under the guidance of the Administration Lead, you will help maintain high standards of confidentiality, accuracy and customer care.   Working hours for this role will be 30 per week anywhere within the hours of 0745-1545, 0900-1700, 1100-1900 Monday to Saturday 

Person Specification

Qualifications

Essential

• Please see attached job spec

Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

• Please see attached job spec