Bank Receptionist

Job summary

Our Out of Hours service plays a vital part in ensuring patients across Surrey receive timely, compassionate and efficient support when they need it most. As a Bank Receptionist, youll be the first point of contact for patients, clinicians and visitors across our Cranleigh, Guildford and Epsom bases, helping to keep the service running smoothly during evenings and weekends. Working across multiple sites, youll provide a calm, professional and welcoming presence, ensuring that every patient interaction reflects our commitment to highquality care. Youll support clinical teams, manage essential administrative tasks and help maintain a safe, organised environment during busy periods. This is a flexible bank role ideal for someone who thrives in a fastpaced setting, enjoys variety and takes pride in delivering excellent customer service. If youre reliable, confident and motivated by helping others, youll find this role both rewarding and meaningful. This role will be based at either: Cranleigh Base -- Cranleigh Hospital, High Street, Cranleigh, Surrey GU6 8AE Weekend shifts Guildford Base Royal Surrey County Hospital, Egerton Road, Guildford, Surrey GU2 7XX Weekend morning shifts Epsom Base Epsom General Hospital, Dorking Road, Epsom, Surrey KT18 7EG Weekday Evenings & Weekend morning shifts 

Main duties of the job

- Greeting patients and visitors, ensuring a warm, professional and reassuring first point of contact. - Managing patient checkins, appointment information and essential administrative tasks to support clinical teams. - Handling telephone enquiries, directing calls appropriately and maintaining accurate records. - Supporting clinicians with coordination of patient flow, ensuring waiting areas remain safe, tidy and wellorganised. - Maintaining confidentiality at all times and adhering to all relevant policies, procedures and data protection requirements. - Working flexibly across Cranleigh (weekends), Guildford (weekend mornings) and Epsom (weekday evenings & weekend mornings) depending on service needs. - Assisting with incident reporting, documentation and general operational support during Out of Hours periods.

About us

- Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure. - Excellent organisational ability, attention to detail and confidence using IT systems. - A caring, patientfocused approach with the ability to handle sensitive situations discreetly. - Reliability, flexibility and a willingness to work across multiple sites and shift patterns. - Previous reception, customer service or healthcare experience is beneficial but not essentialwhat matters most is your attitude, adaptability and commitment to highquality service. - A teamfocused mindset, with the confidence to support colleagues and contribute to a positive working environment.