Bank Coordinator

Job summary

Looking for a way to make the most of your communication, organisation and administration skills? Join the team supporting our Out Of Hours (in Worcestershire) and youll get a flexible choice of hours, plus the chance to develop your career.   As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. Its better for everyone. As a Bank Coordinator at our OOH service, youll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. Youll provide coordination and support to ensure the smooth running of shifts and respond swiftly and efficiently if theres any breakdown in the service. This could include making comfort/safety calls to patients when required.  This is a Bank role that enables you to choose to accept the shifts you want. However, to support our Out Of Hours services, we will expect you to be available to work around 15 hours a week, across evenings and weekends.

Main duties of the job

• Pro active management of call volumes within the triage pool and home visits to ensure, where possible we are meeting our DX Code targets with oversight of the bases Ensure when necessary we are implementing streaming to base, triage blitz, moving GPs and escalation as necessary Reporting on breaches, providing reasons within the Coord Log
• Oversight of the whole service, providing direction/distribution of workload and support
• Despatch patient calls within Practice Plus Group performance standards
• Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels
• All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session
• Ensure that manual calls have been processed and completed in line with policy
• Complete the Coordinators log reporting any problems, escalation, concerns or absence/lateness on shift
• Ensure all computer queries or breakdowns are logged and addressed
• Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery
• Be fully aware of our Escalation and DR policy and how to implement a manual working process as required
• To manage and direct the Coordinator Assistants to provide adequate support for the shift
• Ensure comfort calling is actioned in accordance with our policies, keep up to date with new policies and procedures

About us

• Experience within an Administration role, preferably within a healthcare setting
• Proven experience coordinating appointments, staff members and/or rotas
• Educated to GCSE level or equivalent
• Excellent written and verbal communication skills
• Good telephone manner
• Ability to work within an Out of Hours service; evenings, nights and weekends

 For additional information about the role, please see the attached Job Description and Person Specification. If you have any further questions, please contact George Robinson - George.Robinson@practiceplusgroup.com.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.