NHS 111 Clinical Advisor

Job summary

This is an excellent opportunity to build on yourNursing or Paramedic experienceand to continue to deliver outstanding patient care without the physical demandof acute work.

We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywherebetween £49,400 to £56,140 working full time equivalent of 37.5 hours per week.

You`ll receive:

• Pay:£24.47per hour(7am-11pm) and£27.83per hour(11pm-7am), with further pay enhancements of£30.60per hourwhen workingbetween Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it isnot contractual, it is just an incentive for working unsociable hours
• Any training hours will be paid at£24.47per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Guaranteed regular breaks
• A strong, stable infrastructure to ensure comprehensiveclinical guidance, support and safety, with excellent opportunities forongoing career progression
• Practice Plus Group benefits includingcompany pension scheme, life assurance, cycle to work scheme, retail discounts,and anemployee assistance programme for you and your family.

Main duties of the job

What your typical day looks like

• You will be working with patients and providing them withtelephone triageusing the NHS Pathways systems.
• In 111 we get calls about pretty much anything, henceno two-days will be the same.However, youwill receive a lot of support from the software systems as well as your team.
• We offer set shift patterns so you`ll always know when you`ll be working
• You will report into the Clinical Team Leader and Clinical Leads,have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

• Full-TimeMonday-Friday (9am-5pm) for 4 weeks
• Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own.

About us

The successful candidate will have the following skills and experience:

• Good level of education
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellentlistening and communicationskills, with good IT and keyboard skills.
• A realpassionfor providing outstanding patient care, with a commitment to making the most of continuous learning withina well-structured, well-supported team.

If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.comPractice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job description

Job responsibilities

An NHS 111 Clinical Advisor you will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given. IUC / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing highquality, evidence-based healthcare to the immediate needs of the patient. You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service. For a full copy of the JD please get in touch.

Person Specification

Qualifications

Essential

• Registered Nurse or Paramedic.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).