Administration Manager – GP Practice (Clapham Junction)

Job summary

GP Practice Experience Essential

Are you a dynamic leader ready for a new challenge in healthcare management? Passionate about delivering exceptional patient care and leading high-performing teams? Join us at Practice Plus as an Administration / Operations Manager at The Junction Health Centre, working full-time (37.5 hours/week) on a permanent basis.

About the Role Were looking for a proactive, forward-thinking Operations Manager to play a pivotal role in driving operational excellence and team development. Youll lead the Administration and Reception teams, act as a key liaison within the wider primary care team, and support both clinical and service management functions. Your leadership will help shape an outstanding patient experience and efficient day-to-day operations.

If you are a Deputy Practice Manager, Senior Receptionist or Administration Manager currently, then we want to hear form you.

Main duties of the job

Key Responsibilities:

• Lead, motivate, and develop the non-clinical team through regular 1-to-1s, performance reviews, and tailored development plans.

• Provide ongoing coaching and foster a culture of continuous improvement.

• Manage and resolve patient complaints professionally and promptly.

• Oversee daily administrative operations, ensuring compliance with Practice Plus policies and healthcare regulations.

• Act as a point of escalation for complex administrative and reception issues.

• Support the Service Manager and clinical team in service planning and quality improvement initiatives.

• Take ownership of health and safety within the practice.

About us

Who Were Looking For:

• Proven people management experience with direct line management responsibilityideally in a healthcare or GP setting.

•  Strong track record in team leadership, development, and performance management.

• Skilled in handling complaints with sensitivity and professionalism.

• Solid understanding of healthcare governance, quality assurance, and operational procedures.

• Excellent communication, interpersonal, and organisational skills.

• Ability to work independently, manage competing priorities, and thrive under pressure.

Why Join Practice Plus? Were passionate about accessible, high-quality healthcarewhether NHS or private. Our diverse services range from surgery and diagnostics to urgent care, delivered across the country. Join a forward-thinking organisation committed to innovation and improving patient wellbeing.

Additional Information: Offers are subject to satisfactory references and a DBS check.