Patient Engagement / Administrator

Job summary

 UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Engagement / Administrator to join our Primary Care team at HMP Brinsford name, a category C located in Featherstone.

HMP Brinsford is a prison for male prisoners aged 18-21 year olds. Our healthcare services include GP, inpatient, Mental Health, Nursing and Substance Misuse Services. We are recruiting for a Patient Engagement / Administrator to support the Healthcare team. 

Hours

Salary

This position is full time, youll receive an annual salary up to £27,582 per annum FTE - depending on experience.

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

As a Patient Engagement / Administrator, your responsibilities will vary. You will

• Schedule patient appointments and manage waiting lists via SystmOne and other systems
• Deliver high-quality, confidential administrative support to the healthcare team.
• Manage and maintain clinical and non-clinical records in line with GDPR and internal policies.
• Lead on initiatives to improve patient experience, feedback collection, and communication.
• Develop and facilitate patient and family forums, surveys, and health promotion activities.
• Act as a point of contact for patients with queries, concerns, or suggestions.
• Collaborate with the clinical and operational team to implement service improvements based on patient feedback.
• Support the induction and education of new patients on healthcare access and pathways.
• Ensure equitable engagement with diverse patient populations, including those with complex needs or low literacy levels.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesnt stop there we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

About us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Proven experience in administration, ideally in a healthcare, prison, or public sector setting.
• Strong organisational and time management skills.
• Excellent interpersonal and communication skills both written and verbal.

Although not essential ideal applicants would have experience in a hospital, community or prison environment.

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.