Job summary
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
Are you a highly organised, approachable, and professional administrator who enjoys working in a fast-paced environment? Join our friendly team as a Patient Administrator on a 12-month fixed-term contract. In this important role, youll help deliver a seamless experience to our patients by providing efficient booking and clerical support within our busy unit.
Youll play a vital part in ensuring that outpatient clinics and theatre lists are managed effectively and that patients receive clear communication and excellent service at every stage of their care journey.
Main duties of the job
As our Patient Administrator, you will:
- Provide an efficient booking service for patients, including appointment scheduling and processing referrals
- Answer calls and enquiries from patients, GP surgeries, and other healthcare professionals in a polite, professional manner
- Manage and maintain accurate records in our Patient Administration System (PAS)
- Coordinate outpatient clinics and theatre lists to ensure maximum capacity utilisation
- Prepare and organise patient notes and ensure all clinic documentation is up to date and available in advance
- Handle appointment reminders, cancellations, DNA records, and transport requests
- Support the achievement of Referral to Treatment (RTT) targets and performance objectives
- Work flexibly, including some evening and weekend shifts, to meet the needs of the service
- Participate in training and personal development to enhance your skills
About us
With your experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
What you can expect in return;
- Competitive salary dependant on experience
- Work 37.5 hours a week
- 12-month fixed-term contract
- Extensive range of wellbeing and lifestyle benefits
- Working within a friendly and supportive team
If you have any questions, contact rebecca.stevens@practiceplusgroup.com Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Applicants must have the right to work in the UK.
Job description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
Are you a highly organised, approachable, and professional administrator who enjoys working in a fast-paced environment? Join our friendly team as a Patient Administrator on a 12-month fixed-term contract. In this important role, youll help deliver a seamless experience to our patients by providing efficient booking and clerical support within our busy unit.
Youll play a vital part in ensuring that outpatient clinics and theatre lists are managed effectively and that patients receive clear communication and excellent service at every stage of their care journey.
Job description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
Are you a highly organised, approachable, and professional administrator who enjoys working in a fast-paced environment? Join our friendly team as a Patient Administrator on a 12-month fixed-term contract. In this important role, youll help deliver a seamless experience to our patients by providing efficient booking and clerical support within our busy unit.
Youll play a vital part in ensuring that outpatient clinics and theatre lists are managed effectively and that patients receive clear communication and excellent service at every stage of their care journey.
Person Specification
Qualifications
Essential
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Desirable
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Experience
Essential
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Desirable
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Additional Criteria
Essential
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Desirable
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Person Specification
Qualifications
Essential
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Desirable
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Experience
Essential
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Desirable
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Additional Criteria
Essential
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Desirable
- experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:
- Confident telephone manner and excellent communication skills
- Strong computer literacy, including Microsoft Office and patient record systems
- Excellent attention to detail and the ability to manage sensitive information confidentially
- Ability to prioritise workload, work under pressure, and adapt to changing demands
- A friendly, professional, and approachable attitude
- Commitment to providing outstanding patient care and customer service
- Flexibility to work across departments and sites as required
- NVQ in Business Administration or Customer Care Training - desirable
- Experience with Choose and Book or similar referral management systems - desirable
- Knowledge of data protection and information governance policies - desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
