Operations Manager

Job summary

Operations Manager Clapham Junction GP Practice

About the Job Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service and leading high-performing teams? If so, look no furtherthis could be the job for you.

Here at Practice Plus, an exciting opportunity has arisen for an Operations Manager to join our fantastic team at The Junction Health Centre on a permanent, full-time basis (37.5 hours per week).

We are seeking a forward-thinking, proactive, and dynamic leader who can build on recent achievements and play a key role within the management team. You will be passionate about patient care, team development, and service excellence, and motivated to collaboratively lead the administrative and operational aspects of the practice.

As Operations Manager, you will be responsible for the line management of the Administration/Reception team and act as a vital link between the wider primary healthcare team. You will take the lead on health and safety

You will deal efficiently and courteously with patients and relatives enquiries in a prompt fashion. The Operations Manager will support the Service Manager in the day to day running of the practice, and to support the clinical team as appropriate.

Main duties of the job

Key Responsibilities

• Lead, motivate, and mentor the non-clinical team to deliver an outstanding patient experience.
• Carry out regular 1-to-1s, performance reviews, and manage team development plans.
• Provide ongoing coaching and support to team members to promote a culture of continuous improvement.
• Manage and resolve patient complaints professionally and efficiently, in line with organisational policy.
• Oversee the day-to-day running of administrative operations and ensure compliance with Practice Plus policies and procedures.
• Act as a point of escalation for complex issues within the admin and reception teams.

Support the Service Manager and clinical staff in service planning, delivery, and improvement initiatives 

About us

Who Were Looking For

The ideal candidate will bring:

• Proven experience in people management, including direct line management responsibilities.
• A successful track record of leading and mentoring teams, ideally within a healthcare or General Practice setting.
• Demonstrable experience in conducting 1-to-1 meetings, performance reviews, and addressing team performance concerns constructively.
• Strong complaints management experience, with the ability to communicate sensitively and resolve issues effectively.
• A sound understanding of governance, quality assurance, and operational procedures within healthcare environments.
• Excellent interpersonal, communication, and organisational skills.
• The ability to manage pressure, work independently, and prioritise competing demands.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.

 Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.