Practice Plus Group

Operations Manager

The closing date is 26 July 2025

Job summary

Operations Manager Clapham Junction GP Practice

About the Job Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service and leading high-performing teams? If so, look no furtherthis could be the job for you.

Here at Practice Plus, an exciting opportunity has arisen for an Operations Manager to join our fantastic team at The Junction Health Centre on a permanent, full-time basis (37.5 hours per week).

We are seeking a forward-thinking, proactive, and dynamic leader who can build on recent achievements and play a key role within the management team. You will be passionate about patient care, team development, and service excellence, and motivated to collaboratively lead the administrative and operational aspects of the practice.

As Operations Manager, you will be responsible for the line management of the Administration/Reception team and act as a vital link between the wider primary healthcare team. You will take the lead on health and safety

You will deal efficiently and courteously with patients and relatives enquiries in a prompt fashion. The Operations Manager will support the Service Manager in the day to day running of the practice, and to support the clinical team as appropriate.

Main duties of the job

Key Responsibilities

  • Lead, motivate, and mentor the non-clinical team to deliver an outstanding patient experience.
  • Carry out regular 1-to-1sperformance reviews, and manage team development plans.
  • Provide ongoing coaching and support to team members to promote a culture of continuous improvement.
  • Manage and resolve patient complaints professionally and efficiently, in line with organisational policy.
  • Oversee the day-to-day running of administrative operations and ensure compliance with Practice Plus policies and procedures.
  • Act as a point of escalation for complex issues within the admin and reception teams.

Support the Service Manager and clinical staff in service planning, delivery, and improvement initiatives 

About us

Who Were Looking For

The ideal candidate will bring:

  • Proven experience in people management, including direct line management responsibilities.
  • A successful track record of leading and mentoring teams, ideally within a healthcare or General Practice setting.
  • Demonstrable experience in conducting 1-to-1 meetingsperformance reviews, and addressing team performance concerns constructively.
  • Strong complaints management experience, with the ability to communicate sensitively and resolve issues effectively.
  • A sound understanding of governance, quality assurance, and operational procedures within healthcare environments.
  • Excellent interpersonal, communication, and organisational skills.
  • The ability to manage pressure, work independently, and prioritise competing demands.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.

 Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Details

Date posted

08 July 2025

Pay scheme

Other

Salary

£31,000 a year Competitive Salary paying up to £31,00 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

7630

Job locations

The Junction Health Centre

Arches 5-8 Grant Road

London

SW11 2NU


Job description

Job responsibilities

Operations Manager Clapham Junction GP Practice

About the Job Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service and leading high-performing teams? If so, look no furtherthis could be the job for you.

Here at Practice Plus, an exciting opportunity has arisen for an Operations Manager to join our fantastic team at The Junction Health Centre on a permanent, full-time basis (37.5 hours per week).

We are seeking a forward-thinking, proactive, and dynamic leader who can build on recent achievements and play a key role within the management team. You will be passionate about patient care, team development, and service excellence, and motivated to collaboratively lead the administrative and operational aspects of the practice.

As Operations Manager, you will be responsible for the line management of the Administration/Reception team and act as a vital link between the wider primary healthcare team. You will take the lead on health and safety

You will deal efficiently and courteously with patients and relatives enquiries in a prompt fashion. The Operations Manager will support the Service Manager in the day to day running of the practice, and to support the clinical team as appropriate.

Job description

Job responsibilities

Operations Manager Clapham Junction GP Practice

About the Job Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service and leading high-performing teams? If so, look no furtherthis could be the job for you.

Here at Practice Plus, an exciting opportunity has arisen for an Operations Manager to join our fantastic team at The Junction Health Centre on a permanent, full-time basis (37.5 hours per week).

We are seeking a forward-thinking, proactive, and dynamic leader who can build on recent achievements and play a key role within the management team. You will be passionate about patient care, team development, and service excellence, and motivated to collaboratively lead the administrative and operational aspects of the practice.

As Operations Manager, you will be responsible for the line management of the Administration/Reception team and act as a vital link between the wider primary healthcare team. You will take the lead on health and safety

You will deal efficiently and courteously with patients and relatives enquiries in a prompt fashion. The Operations Manager will support the Service Manager in the day to day running of the practice, and to support the clinical team as appropriate.

Person Specification

Qualifications

Essential

  • Please request job description and person specification

Desirable

  • Please request job description and person specification

Experience

Essential

  • Please request job description and person specification

Desirable

  • Please request job description and person specification

Additional Criteria

Essential

  • Please request job description and person specification

Desirable

  • Please request job description and person specification
Person Specification

Qualifications

Essential

  • Please request job description and person specification

Desirable

  • Please request job description and person specification

Experience

Essential

  • Please request job description and person specification

Desirable

  • Please request job description and person specification

Additional Criteria

Essential

  • Please request job description and person specification

Desirable

  • Please request job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Practice Plus Group

Address

The Junction Health Centre

Arches 5-8 Grant Road

London

SW11 2NU


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer details

Employer name

Practice Plus Group

Address

The Junction Health Centre

Arches 5-8 Grant Road

London

SW11 2NU


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recruiter - IUC

Charlie Allen

Charlie.Allen@practiceplusgroup.com

07922018830

Details

Date posted

08 July 2025

Pay scheme

Other

Salary

£31,000 a year Competitive Salary paying up to £31,00 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

7630

Job locations

The Junction Health Centre

Arches 5-8 Grant Road

London

SW11 2NU


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