Bank Coordinator Assistant - Weekend & Overnights

Job summary

Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our telephone triage and Out Of Hours services (in Ipswich), and youll get a flexible choice of hours, plus the chance to develop your career. As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. Its better for everyone. As a Bank Coordinator Assistant, youll support our coordinators and call centre supervisors in managing all shifts appropriately and delivering a full range of services. This will involve building relationships across our multidisciplinary team and assisting with the administration process for patients including calling patients to arrange appointment times at their nearest primary care centre.  This is a Bank role that enables you to choose to accept the shifts you want. However, to support our Out Of Hours services, most shifts will be available across evenings and weekends.

Main duties of the job

• To support the Co-ordinators and OOH Manager in achieving performance levels.
• Call patients to arrange appointment times at the nearest available PCC
• Despatch patient calls within Practice Plus Group performance standards.
• Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
• All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session.
• Ensure that manual calls have been processed and completed in line with policy.
• Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery
• Be fully aware of our Escalation and DR policy and how to implement a manual working process as required.
• To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times.
• Ensure courtesy calling is actioned in accordance with our policies.
• Keep up to date with new policies and procedures.
• To attend all mandatory training courses when applicable

About us

 

• Educated to GCSE level or equivalent
• Prior background with a strong focus on administration, preferably within a healthcare setting
• High attention to detail and ability to type quickly with accuracy
• Effective telephone manner, able to confidently communicate to internal stakeholders and patients 
• Ability to negotiate, influence and persuade as appropriate

If you'd like to learn more, please contact George Robinson - George.Robinson@PracticePlusGroup.com Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job description

Job responsibilities

Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our telephone triage and Out Of Hours services (in Ipswich), and youll get a flexible choice of hours, plus the chance to develop your career. As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. Its better for everyone. As a Bank Coordinator Assistant, youll support our coordinators and call centre supervisors in managing all shifts appropriately and delivering a full range of services. This will involve building relationships across our multidisciplinary team and assisting with the administration process for patients including calling patients to arrange appointment times at their nearest primary care centre.  This is a Bank role that enables you to choose to accept the shifts you want. However, to support our Out Of Hours services, most shifts will be available across evenings and weekends.

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

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