Patient Service Advisor

Job summary

 Are you an administrator looking to make a difference? Are you looking for some additional weekend work?

We are looking for Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. This would be on a permanent basis working 24 hours - Weekend role.    You would be the first point of contact for all patients at the practice. This would include booking appointments using the system, greeting patients on arrival and notifying the appropriate clinician. While in the waiting room, the patients would be in your care, and so you would need to observe them and notify the appropriate staff should they need immediate health requirements. You would receive patient enquiries via email, phone and in person, helping in a courteous manner. Some conversations may be of a delicate nature, and so you would have to maintain confidentiality at all times as well as be empathetic. As you would be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.

Main duties of the job

While you may not have worked in a general practice before, you will be a confident communicator who is able to speak to others in person and over the phone. You will be in contact with a wide range of people in different situations and from different backgrounds. As such, your empathy and sensitivity towards patients and private information is vital.  You will be able to manage your own workload without close supervision, being an efficient organiser. In line with this, you will also have experience in data input, ensuring all information is accurate on the EMIS & Adastra systems.    Essential  - Administration Experience  - Strong Communication Skills - Excellent Organisation  - Ability to work under pressure - Receptionist Experience Desirable - Worked in a GP setting - Healthcare Experience

About us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.   We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life. If you'd like to learn more, please contact Charlie Allen  on charlie.allen@practiceplusgroup.com or call on 07922018830 Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job description

Job responsibilities

 Are you an administrator looking to make a difference? Are you looking for some additional weekend work?

We are looking for Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. This would be on a permanent basis working 24 hours - Weekend role.    You would be the first point of contact for all patients at the practice. This would include booking appointments using the system, greeting patients on arrival and notifying the appropriate clinician. While in the waiting room, the patients would be in your care, and so you would need to observe them and notify the appropriate staff should they need immediate health requirements. You would receive patient enquiries via email, phone and in person, helping in a courteous manner. Some conversations may be of a delicate nature, and so you would have to maintain confidentiality at all times as well as be empathetic. As you would be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

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