Bank Coordinator Assistant

Job summary

Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our telephone triage and Out Of Hours services in Worcestershire, and youll get a flexible choice of hours, plus the chance to develop your career.   As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. Its better for everyone.

Within this role you will assist the Coordinator with administration processes for patients and support all requirements of the service in terms of the OOH urgent care service and the helpline during in hours and OOH periods.

You will build and maintain relationships with the Management Team, GPs, Community Services, other healthcare providers and external suppliers. 

Main duties of the job

To support the Co-ordinators and OOH Manager in achieving performance levels.   Call patients to arrange appointment times at the nearest available PCC   Despatch patient calls within Practice Plus Group performance standards.   Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.   All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session.   Ensure that manual calls have been processed and completed in line with policy.   Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery   Be fully aware of our Escalation and DR policy and how to implement a manual working process as required.   To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times.   Ensure courtesy calling is actioned in accordance with our policies.   Keep up to date with new policies and procedures.   To attend all mandatory training courses when applicable

About us

Essential Skills  Educated to GCSE level or equivalent Prior background with a strong focus on administration, preferably within a healthcare setting High attention to detail and ability to type quickly with accuracy Effective telephone manner, able to confidently communicate to internal stakeholders and patients  Ability to negotiate, influence and persuade as appropriate   If you'd like to learn more, please contact George Robinson - George.Robinson@PracticePlusGroup.com Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.