NHS 111 Health Advisor

Job summary

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If youre calm under pressure, empathetic and passionate about providing vital care and support, we want to hear from you.

You will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments and offer non-clinical advice using the NHS Pathways System.

Please feel free to click on the link to watch a video of a how a typical call might be like - Simulation Call

At Practice Plus Group, we value and invest in our team. We offer a range of additional benefits to enhance your lifestyle and wellbeing including annual leave, paid training, competitive pension scheme and wellbeing support such as headspace. For more details on our full benefits package, click here.

£12.21 per hour (7am-11pm)

£15.18 per hour (11pm-7am)

Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a none-contractual incentive for working unsociable hours and you will be paid £12.21 during your training.

We understand the importance of flexibility and have a variety of different shift patterns to offer based on 24 hours per week.

Main duties of the job

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Full-Time: Monday-Friday (9am-5pm) for 4 weeks

Part-Time: Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 6 weeks

It is essential that you attend training every day.

You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.

For more information about the training, please click here

You will be using the NHS 111 Pathways system toassess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

• You will be the first point of contact for patients, providing time-critical advice.
• Youll assess and prioritise a wide range of calls based on urgency.
• Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
• Provide guidance to patients regarding their symptoms and next steps in their care.
• Ensure accurate, clear, and detailed records of all calls for continuity of care.

About us

What we'll look for in you

• Ability to manage difficult or distressed patients, especially in high-pressure situations.
• Ability to explain medical instructions and guidance in an easy-to-understand manner.
• Good judgement skills to assess patient conditions and provide accurate advice.
• Meticulous in documenting and ensuring accurate patient information is provided.
• Capable of managing multiple cases and prioritizing urgent calls.
• Computer and IT software literate.
• GCSE/Functional Skills English and Maths (or equivalent).

Were proud to be one of England's leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone - patients and colleagues alike, how we'd want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.

For more information, please email Mica Adamson Mica.Adams@practiceplusgroup.com

Candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.