Patient Booking Clerk

Job summary

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

 

Due to the increase of treatments and care we are giving to patients, our busy Administration department has a new permanent opportunity for a Patient Booking Clerk to join the fun, focused team, based at our Emersons Green hospital, Bristol.

• Are you a patient focused administrator, who enjoys working to targets?
• Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?
• Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone?

You will be providing a professional and patient focused booking and administration service, answering calls from patients, carers, GP surgeries and other hospitals regarding patient admissions and referral letters.

This is a part-time permanent position (22.5 hpw)

working a set day rota basis per week  

09:00 to 17:00

Main duties of the job

As the Patient Booking Clerk, youll be supporting the clinical teams and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions.  Youll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead. It will be your responsibility to identify and register all new patients and manage their referrals, you will need to confidently answer questions and provide advice to patients regarding their appointments. In this Patient Booking Clerk position, youll be playing a patient focused and supportive role, you will be keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations. Detailed, up to date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.

About us

Whilst we are looking a strong Administrator, this position will suit those who may have worked in a telesales or call centre environment with a results / target driven background.

You will be an effective communicator at all levels both written and verbal and will be PC literate, being familiar with MS Office tools (Excel in particular), able to pick up new systems easily.

Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.

Everything we do is focused on providing a high standard of safe and effective patient care. When youre part of the Practice Plus Group team, you dont just have a job, you have a career!

To apply for the role, click on the link below. If you have any questions contact kaleb.gumbs@practiceplusgroup.com.  

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

 

Due to the increase of treatments and care we are giving to patients, our busy Administration department has a new permanent opportunity for a Patient Booking Clerk to join the fun, focused team, based at our Emersons Green hospital, Bristol.

• Are you a patient focused administrator, who enjoys working to targets?
• Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?
• Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone?

You will be providing a professional and patient focused booking and administration service, answering calls from patients, carers, GP surgeries and other hospitals regarding patient admissions and referral letters.

This is a part-time permanent position (22.5 hpw)

working a set day rota basis per week  

09:00 to 17:00

Person Specification

Qualifications

Essential

• Please see job description

Desirable

• Please see job description

Experience

Essential

• Please see job description

Desirable

• Please see job description

Additional Criteria

Essential

• Please see job description

Desirable

• Please see job description