Practice Plus Group

NHS 111 Health Advisor - Night Shifts - Ipswich

Information:

This job is now closed

Job summary

Ever wanted to play your part in an exciting service? Do you want to make a difference and enjoy helping people? 

This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives. 

All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

  • Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
  • Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
  • Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks

Once youve completed your training, you can join the team full time or part time on a variety of night shifts from our extensive shift catalogue, offering contracts between 16 38.5 hours per week.

Rates of pay:

  • 13.56 per hour  contractual night rate (23:00-07:00)
  • 14.03 per hour weekend night rate (23:00-07:00)

 

Main duties of the job

We are looking for candidates with the following skills and experience:

  • Previous experience working and communicating with the public (over the phone or face to face/ or previous Call Centre experience
  • Ability to use own initiative as appropriate
  • to stay calm in the event of the unexpected and under pressure
  • to communicate with a variety of different people and build rapport
  • to follow written and verbal instructions
  • Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements.
  • Demonstrate ability to work in a team
  • Ability to use initiative and be aware of limitations
  • Ability to deal sensitively with distressing, emotional situations
  • Ability to relate to others and adapt approach accordingly
  • Ability to work unsocial hours including 24/7 shift work and Bank Holidays
  • Must be eligible to work in the UK and over 18 years of age

 

About us

In addition to the above pay rates, we also offer:

  • 25 days annual leave, increasing with service up to 28 days per year + bank holidays
  • Company Pension Scheme
  • 2x Life Assurance
  • Contribution towards Eye test and Glasses.
  • Cycle to work scheme offering discounts rates and payment plans of bicycles and equipment
  • Practice Plus Group perks offering you discounts and cash back with large retailers.
  • Annual employee recognition award ceremony
  • Employee assistance programme, including support for you and your family
  • Occupational health support
  • Career development opportunities access to continual professional development, internal opportunities within Practice Plus Group and more
  • Access to our bespoke e-learning system

If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Details

Date posted

05 July 2023

Pay scheme

Other

Salary

£14.03 an hour �13.56 - �14.03

Contract

Permanent

Working pattern

Full-time

Reference number

5415_2

Job locations

Unit 7, Delta Terrace

West Road, Ransomes Euro Park

Ipswich

Suffolk

IP3 9FH


Job description

Job responsibilities

Ever wanted to play your part in an exciting service? Do you want to make a difference and enjoy helping people? 

This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives. 

All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

  • Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
  • Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
  • Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks

Once youve completed your training, you can join the team full time or part time on a variety of night shifts from our extensive shift catalogue, offering contracts between 16 38.5 hours per week.

Rates of pay:

  • 13.56 per hour  contractual night rate (23:00-07:00)
  • 14.03 per hour weekend night rate (23:00-07:00)

 

Job description

Job responsibilities

Ever wanted to play your part in an exciting service? Do you want to make a difference and enjoy helping people? 

This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives. 

All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

  • Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
  • Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
  • Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks

Once youve completed your training, you can join the team full time or part time on a variety of night shifts from our extensive shift catalogue, offering contracts between 16 38.5 hours per week.

Rates of pay:

  • 13.56 per hour  contractual night rate (23:00-07:00)
  • 14.03 per hour weekend night rate (23:00-07:00)

 

Person Specification

Qualifications

Essential

  • Customer Service
  • Call Handler

Desirable

  • Customer Service
  • Call Handler

Experience

Essential

  • Customer Service
  • Call Handler

Desirable

  • Customer Service
  • Call Handler

Additional Criteria

Essential

  • Customer Service
  • Call Handler

Desirable

  • Customer Service
  • Call Handler
Person Specification

Qualifications

Essential

  • Customer Service
  • Call Handler

Desirable

  • Customer Service
  • Call Handler

Experience

Essential

  • Customer Service
  • Call Handler

Desirable

  • Customer Service
  • Call Handler

Additional Criteria

Essential

  • Customer Service
  • Call Handler

Desirable

  • Customer Service
  • Call Handler

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Practice Plus Group

Address

Unit 7, Delta Terrace

West Road, Ransomes Euro Park

Ipswich

Suffolk

IP3 9FH


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer details

Employer name

Practice Plus Group

Address

Unit 7, Delta Terrace

West Road, Ransomes Euro Park

Ipswich

Suffolk

IP3 9FH


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruiter

Nicola Green

nicola.green@practiceplusgroup.com

07816113736

Details

Date posted

05 July 2023

Pay scheme

Other

Salary

£14.03 an hour �13.56 - �14.03

Contract

Permanent

Working pattern

Full-time

Reference number

5415_2

Job locations

Unit 7, Delta Terrace

West Road, Ransomes Euro Park

Ipswich

Suffolk

IP3 9FH


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