NHS 111 Health Advisor - Night Shifts - Ipswich
This job is now closed
Job summary
Ever wanted to play your part in an exciting service? Do you want to make a difference and enjoy helping people?
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.
All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).
The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.
Our next training dates available are:
- Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
- Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
- Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
Once youve completed your training, you can join the team full time or part time on a variety of night shifts from our extensive shift catalogue, offering contracts between 16 38.5 hours per week.
Rates of pay:
- 13.56 per hour contractual night rate (23:00-07:00)
- 14.03 per hour weekend night rate (23:00-07:00)
Main duties of the job
We are looking for candidates with the following skills and experience:
- Previous experience working and communicating with the public (over the phone or face to face/ or previous Call Centre experience
- Ability to use own initiative as appropriate
- to stay calm in the event of the unexpected and under pressure
- to communicate with a variety of different people and build rapport
- to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements.
- Demonstrate ability to work in a team
- Ability to use initiative and be aware of limitations
- Ability to deal sensitively with distressing, emotional situations
- Ability to relate to others and adapt approach accordingly
- Ability to work unsocial hours including 24/7 shift work and Bank Holidays
- Must be eligible to work in the UK and over 18 years of age
About us
In addition to the above pay rates, we also offer:
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- 2x Life Assurance
- Contribution towards Eye test and Glasses.
- Cycle to work scheme offering discounts rates and payment plans of bicycles and equipment
- Practice Plus Group perks offering you discounts and cash back with large retailers.
- Annual employee recognition award ceremony
- Employee assistance programme, including support for you and your family
- Occupational health support
- Career development opportunities access to continual professional development, internal opportunities within Practice Plus Group and more
- Access to our bespoke e-learning system
If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.Details
Date posted
05 July 2023
Pay scheme
Other
Salary
£14.03 an hour �13.56 - �14.03
Contract
Permanent
Working pattern
Full-time
Reference number
5415_2
Job locations
Unit 7, Delta Terrace
West Road, Ransomes Euro Park
Ipswich
Suffolk
IP3 9FH
Employer details
Employer name
Practice Plus Group
Address
Unit 7, Delta Terrace
West Road, Ransomes Euro Park
Ipswich
Suffolk
IP3 9FH
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)