Job summary
Patient Booking Clerk
Finding new ways to improve our overall Patient experience If you an experienced Administrator with a customer focused approach then we could have just the role for you.
We are looking for a Patient Booking Clerk to join our welcoming and Friendly Administration team based here at our Emersons Green Hospital.
About the Role You will be a vital member of the team, delivering an efficient administrative service supported by our experienced Administration Managers, Louise and Maddy
You will work as a member of the administration team to provide a comprehensive administration and bookings for the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.
As a Patient Booking clerk you will be responsible for answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments, patient admissions and patient referral letters.
To provide advice in all matters relating to patients appointments, both by telephone and face to face, To contact patients before attendance in order to set expectations around waiting times and to contact patients on internal waiting lists to offer earlier appointments.
Main duties of the job
Who we're looking for
Someone with recent and relevant experience, who has excellent communication and interpersonal skills as well as the ability to work under pressure.
Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload
- Experience in an Administration environment
- Team player
- The ability to work on your own and as part of a team
- Flexibility with working rotas and shifts
What you can expect in return
- An extensive range of wellbeing and lifestyle benefits
- Flexible shifts that enable you to work around other commitments
- Outstanding long-term career opportunities
About us
About Practice Plus Group
Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. Its a chance to be part of an agile and innovative healthcare company thats determined to help our partners introduce new ideas and new ways of working, and its an opportunity to pursue a rewarding career as a key member of a caring team.
If you have any questions, contact Dale.Leer@practiceplusgroup.com
Job description
Job responsibilities
Patient Booking Clerk
Finding new ways to improve our overall Patient experience If you an experienced Administrator with a customer focused approach then we could have just the role for you.
We are looking for a Patient Booking Clerk to join our welcoming and Friendly Administration team based here at our Emersons Green Hospital.
About the Role You will be a vital member of the team, delivering an efficient administrative service supported by our experienced Administration Managers, Louise and Maddy
You will work as a member of the administration team to provide a comprehensive administration and bookings for the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.
As a Patient Booking clerk you will be responsible for answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments, patient admissions and patient referral letters.
To provide advice in all matters relating to patients appointments, both by telephone and face to face, To contact patients before attendance in order to set expectations around waiting times and to contact patients on internal waiting lists to offer earlier appointments.
Job description
Job responsibilities
Patient Booking Clerk
Finding new ways to improve our overall Patient experience If you an experienced Administrator with a customer focused approach then we could have just the role for you.
We are looking for a Patient Booking Clerk to join our welcoming and Friendly Administration team based here at our Emersons Green Hospital.
About the Role You will be a vital member of the team, delivering an efficient administrative service supported by our experienced Administration Managers, Louise and Maddy
You will work as a member of the administration team to provide a comprehensive administration and bookings for the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.
As a Patient Booking clerk you will be responsible for answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments, patient admissions and patient referral letters.
To provide advice in all matters relating to patients appointments, both by telephone and face to face, To contact patients before attendance in order to set expectations around waiting times and to contact patients on internal waiting lists to offer earlier appointments.
Person Specification
Qualifications
Essential
- Experience in admin is required
Desirable
- Experience in admin is required
Experience
Essential
- Experience in admin is required
Desirable
- Experience in admin is required
Additional Criteria
Essential
- Experience in admin is required
Desirable
- Experience in admin is required
Person Specification
Qualifications
Essential
- Experience in admin is required
Desirable
- Experience in admin is required
Experience
Essential
- Experience in admin is required
Desirable
- Experience in admin is required
Additional Criteria
Essential
- Experience in admin is required
Desirable
- Experience in admin is required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
