NHS 111 Health Advisor

Job summary

Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!

What you will get:

• 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
• Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
• Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

Pay Rates

£12.65 per hour (7am-11pm)

£15.72 per hour (11pm-7am)

Enhanced rate of £16.27 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.65 during your training.

Training & Development:

We offer fully paid training to equip you with the skills to become a qualified Health Advisor.

Training dates:

01/12/25 - (Mon-Fri, 9:30am 5pm for 4 weeks)

15/12/2025 - (Mon- Fri, 9:30am - 5pm for 4 weeks)

Main duties of the job

As a fully trained Health Advisor, no day is the same. You will be using the NHS Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

• Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
• Triage Calls: You'll assess and prioritise a wide range of calls based on urgency.
• Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
• Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
• Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We are seeking professionals who have:

• Excellent communication skills
• Good IT skills and IT literacy
• Ability to work within a busy environment
• Ability to work in a fast-paced environment

About us

The Integrated Urgent Care team at Practice Plus Group makes a real difference providing NHS 111 support nationally.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

Working in NHS 111 offers you the opportunity to develop your skills and learn something new every day in an environment that never stands still, and where you truly get to make a difference every time.

For more information please email Mica on Mica.Adams@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.