Integrated Pathology Partnerships Limited

Pathology Service Delivery Manager Infection Science and Cellular Path

The closing date is 02 July 2025

Job summary

Job Title: Pathology Service Delivery Manager Infection Science & Cellular Pathology

Location - Hub Laboratory, Taunton (Essential Service Laboratories Musgrove Park Hospital and Yeovil District hospital)

Hours:37.5 hours per week

Salary:£63,958 - £74,319 + performance bonus scheme + £5000 relocation and £10,000 welcome bonus

We are seeking an experienced, driven and inclusive Leader to join our laboratory team at Southwest Pathology Services (SPS) as a Service Delivery Manager.

You will have the opportunity to work in a laboratory which takes a leading technological approach including state of the art third generation Kiestra Total Lab Automation for Microbiology culture and Digital slide scanning and Cerebro Tracking system in Histology.

In addition to a competitive pay structure, we offer a management team performance bonus of up to 5% of basic pay per year, private health insurance, pension and access to SYNLAB benefits scheme.

Main duties of the job

Reporting to the General Manager (GM), the successful candidate will be accountable for managing the workforce, operational performance, budget, and strategic planning for Infection Science and Cellular Pathology across our three sites in Taunton and Yeovil.

Our team at SPS have been fundamental to the principle of making a positive difference to healthcare in Somerset for over a decade and this role is pivotal in ensuring the successful and efficient delivery of pathology services in alignment with our corporate objectives and customer contracts. The Service Delivery Manager will play a key leadership role in maintaining an inclusive workplace culture, driving productivity, continuous improvement, and operational excellence within their areas of responsibility.

SPS maintains a comprehensive training budget designed to support the career development of all staff members. This investment ensures that employees have access to the necessary resources and opportunities to enhance their skills and knowledge and advance their professional growth. We hold ISO 15189 UKAS accreditation and are an IBMS approved training Laboratory for both pre- and post- registration certification in Infection Sciences (Microbiology and Virology) and Histopathology.

About us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

We reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.

Date posted

18 June 2025

Pay scheme

Other

Salary

£63,958 to £74,319 a year

Contract

Permanent

Working pattern

Full-time

Reference number

218

Job locations

Lisieux Way

Taunton

GB-SOM

TA1 2LB

Job description

Job responsibilities

Be an active member of the SPS Senior Leadership Team to support long term objectives of the service including skills gap analysis, workforce development and succession planning.

Provide senior leadership and support for all staff within designated service areas.

Be responsible for the delivery of SYNLAB and SPS objectives within designated service areas, maintaining a clear strategic direction.

Manage teams, including delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.

Address key workforce issues, including recruitment and retention and training and development.

Ensure all staff have clear SMART objectives linking to SYNLAB and SPS objectives.

Develop a culture of innovation and development and encourage effective succession planning and talent management.

Ensure clear lines of communication to all staff and ensure a culture of listening and support, responding in a timely way to issues of staff morale and support requirements identified.

Responsible for ensuring there is appropriate capacity and capability planning to ensure all aspects of operational service performance can be consistently delivered to achieve key performance indicators, including upscaling for new services or business.

Plan and organise the work schedules to ensure necessary cover is provided to meet turnaround times and quality objectives including organising temporary resource where necessary.

Manage out of hours rota, adjusting as necessary to ensure the continued provision of a laboratory service 24 hours a day if required.

Support junior employees in their scientific expertise, knowledge and professional development.,

Work with SPSs Training Manager and departmental training leads to ensure appropriate competency training is delivered, including supporting induction, training and competency sign-off of new employees in own area.

Have oversight of the provision of technical and operational training and be responsible for ensuring specialist training is delivered to scientific and support staff and other healthcare professionals.

Provide regular updates to GM, including submitting Operational Performance data and present at relevant meetings

Participate in the strategic development and service improvement of the analytical service, working with the Principal Biomedical Scientists/Advanced Practitioners on the implementation of new techniques, equipment, and tests, including all verification and validation work.

Embed a culture of continuous improvement; ensuring the culture also supports the reporting of near misses and raising of concerns. Through open and visible engagement with staff at all levels ensure all staff within diagnostic laboratory production know how to report issues and will be accountable for the appropriate handling of matters raised

Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including:

o Care Quality Commission

o UKAS

o SYNLAB policies and SOPs

o Any other body in area of responsibility.

Develop, and regularly review relevant documents, in line with the ISO 15189 standard and where necessary propose policy and service changes.

Support in the development and implementation of Business Continuity and Serious Incidents Plans where necessary for your service line(s).

Demonstrate professionalism, patience and empathy when explaining complex subjects, and in particular when communicating with people who do not share same level of knowledge or understanding.

Maintain standards of conduct required by SYNLAB and the HCPC to practice as a registered Biomedical Scientist.

Attend, and chair regular departmental meetings and ensure effective communication within the department and across the service line.

Responsible for liaison with Materials Management Team to ensure the reconciliation of delivery notes with purchase orders; ensure appropriate stock levels and equipment within the units are maintained.

Support SYNLAB commercial endeavours by providing accurate costings for laboratory procedures and commercial trials and contracts.

Take part in CPD activities to ensure that your practices and knowledge are always relevant and up to date to your specific area.

Be an ambassador for Diversity, Equity and Inclusion.

Communicate and role model the values and behaviours of SYNLAB.

Safety

To observe safety regulations and attend mandatory fire, manual handling and other courses as required.

Report all incidents and adverse events to managers and assist in the investigations of any incidents.

To participate in risk assessment monitoring.

To comply with SYNLAB policy for annual mandatory updates and have knowledge of COSHH and Lifting and Handling Policies.