Job summary
We are looking to recruit a Phlebotomy Receptionist across Basildon and Southend University Hospital for a 6 months fixed term contract (Maternity Cover).
As a Phlebotomy Receptionist you will be responsible to lead and take responsibility of greeting patients entering the department, booking all patients in and giving advice and information for specimens and samples. You will direct patients to appropriate areas of the hospital, provide general assistance to the Phlebotomy team and provide a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
You will be required to work across a variety of locations throughout the Basildon and Southend areas. The Phlebotomy Service runs between 7.00 a.m. and 8.00 p.m. and will include a weekend rotation for Saturday, Sunday, and Bank Holiday working therefore flexibility is essential.
In accordance with changes in the law, from 1st April 2022, Patient facing roles will be required to have had two doses of a COVID-19 vaccine (unless exempted on medical grounds). Consequently, from 1st February, 2022, all new starters must have had both vaccination doses before they can commence their employment. Only those with medical exemptions may be excluded from this requirement. Please consider this mandatory requirement before submitting an application for this position.
About us
We are proud to work with the NHS through a number of hospital partnerships. These partnerships combine clinical excellence with the very best in innovation and transformation. This role is with iPP Analytics Limited (iPP) at the Pathology First joint venture with Southend University Hospital and Basildon and Thurrock University Hospitals in South Essex. Pathology First delivers full laboratory services for both Hospitals covering all pathology disciplines including Blood Transfusion, Biochemistry, Haematology, Immunology, Microbiology, Histopathology, Cytopathology and Phlebotomy. Pathology First supports a population of 750,000 patients and over 250 GP practices across six CCGs in South Essex.
Pathology First brings together the skills and experience of SYNLAB, through iPP, and our Hospital partners to strengthen the quality, delivery and efficiency of pathology services, providing:
- New, state of the art equipment
- Optimised layouts that ensure the most efficient use of time and resources
- Industry tested, robust IT systems that are fully integrated and utilised between laboratories and referral sites
- Deployment of international best working practices that deliver efficiency savings
iPP is committed to staff development and is proud of its record of supporting staff to attain their HCPC pre-registration portfolio and develop their scientific careers.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the department.
- Check patients’ details and what tests are requested; explain waiting and queuing arrangements to patients and give notice of
waiting times.
- Sign in all visitors to the department and notify the relevant person of the arrival of their visitor.
- Receive and make telephone calls on behalf of the Phlebotomy Department as required; divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery of messages.
- Ensure blood request forms and sample request forms are completed with the appropriate level of information on arrival.
- Check the sample box hourly and put all samples in the blue bag for collection. Hourly blood collections from all bleeding rooms
to be sent to the lab.
- Undertake a weekly stock check for all items ordered from Pharmacy stores.
- Prepare bag with requested stock for Clinics on clinic days.
- Prepare all 24-hour urine bottles.
- Label all bottles acid or non-acid and ensure acid bottles are locked in the appropriate store
cupboard.
- Collect and collate data for waiting times, footfall and numbers of patients waiting.
- Maintain a clean and tidy working environment throughout all of the Phlebotomy area, including the waiting area.
- Keep patient information leaflets well stocked and tidy in and around the department.
- Arrange all bookings for couriers delivering samples/parcels to other sites.
- Sign for deliveries via couriers and ensure they reach the appropriate person/department.
- Contact the Transport Department to book in patients returning via transport.
- To attend staff meetings as and when required.
- Dispose of all confidential waste in the correct manner.
- When last to leave at the end of the day, ensure that the building is totally secured and shut down.
- Report all incidents and adverse events to senior staff.
- Demonstrate on going competency against training plans and participate positively in CPD (Continuous Professional
Development) activities.
- Undertake any other additional duties appropriate to the post as requested by the Phlebotomy Manager or Phlebotomy
Supervisors.
Safety:
- To observe safety regulations and attend mandatory fire, manual handling and other course as required.
- To assist in the investigations of any incidents.
- Participate in risk assessment monitoring.
- Follow all applicable infection control procedures, maintaining work areas free from hazards.
- Use personal security systems within the workplace according to practice guidelines.
- To ensure that the equipment within area of work is maintained and operated as per SOP’s
- To comply with iPP policy for annual mandatory updates and have knowledge of COSHH and Lifting and Handling Policies
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the department.
- Check patients’ details and what tests are requested; explain waiting and queuing arrangements to patients and give notice of
waiting times.
- Sign in all visitors to the department and notify the relevant person of the arrival of their visitor.
- Receive and make telephone calls on behalf of the Phlebotomy Department as required; divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery of messages.
- Ensure blood request forms and sample request forms are completed with the appropriate level of information on arrival.
- Check the sample box hourly and put all samples in the blue bag for collection. Hourly blood collections from all bleeding rooms
to be sent to the lab.
- Undertake a weekly stock check for all items ordered from Pharmacy stores.
- Prepare bag with requested stock for Clinics on clinic days.
- Prepare all 24-hour urine bottles.
- Label all bottles acid or non-acid and ensure acid bottles are locked in the appropriate store
cupboard.
- Collect and collate data for waiting times, footfall and numbers of patients waiting.
- Maintain a clean and tidy working environment throughout all of the Phlebotomy area, including the waiting area.
- Keep patient information leaflets well stocked and tidy in and around the department.
- Arrange all bookings for couriers delivering samples/parcels to other sites.
- Sign for deliveries via couriers and ensure they reach the appropriate person/department.
- Contact the Transport Department to book in patients returning via transport.
- To attend staff meetings as and when required.
- Dispose of all confidential waste in the correct manner.
- When last to leave at the end of the day, ensure that the building is totally secured and shut down.
- Report all incidents and adverse events to senior staff.
- Demonstrate on going competency against training plans and participate positively in CPD (Continuous Professional
Development) activities.
- Undertake any other additional duties appropriate to the post as requested by the Phlebotomy Manager or Phlebotomy
Supervisors.
Safety:
- To observe safety regulations and attend mandatory fire, manual handling and other course as required.
- To assist in the investigations of any incidents.
- Participate in risk assessment monitoring.
- Follow all applicable infection control procedures, maintaining work areas free from hazards.
- Use personal security systems within the workplace according to practice guidelines.
- To ensure that the equipment within area of work is maintained and operated as per SOP’s
- To comply with iPP policy for annual mandatory updates and have knowledge of COSHH and Lifting and Handling Policies
Person Specification
Qualifications
Essential
- GCSE O level in Maths and English.
- IT skills including Word and Excel.
- Good communication skills written and spoken English language skills.
- A caring and professional attitude together with the ability to work under pressure in all areas and take responsibility for own
- workload with good speed and accuracy.
- A good team worker.
- Ability to understand and comply with detailed process and procedures.
Desirable
- Previous healthcare, patient facing work
- Basic CPR and First Aid.
- Car user
Person Specification
Qualifications
Essential
- GCSE O level in Maths and English.
- IT skills including Word and Excel.
- Good communication skills written and spoken English language skills.
- A caring and professional attitude together with the ability to work under pressure in all areas and take responsibility for own
- workload with good speed and accuracy.
- A good team worker.
- Ability to understand and comply with detailed process and procedures.
Desirable
- Previous healthcare, patient facing work
- Basic CPR and First Aid.
- Car user
