Job summary
Clinical Operations Manager
Cornwall 111 Integrated Urgent Care Service - Kernow Health CIC
Kernow Health CIC is seeking a dedicated and dynamic Clinical Operations Manager to join our Integrated Urgent Care Service (IUCS) team. This is an exciting opportunity for a qualified Paramedic or Nurse working at an advanced practice level to provide visible, compassionate and strategic clinical leadership across Cornwall 111 IUCS.
If you are passionate about patient safety, workforce leadership, safeguarding, and developing resilient frontline teams within a 24/7 urgent care environment, we would welcome your application.
37.5 hours per week comprising 32.5 management hours and a minimum of 5 clinical hours per week within the service, paid in accordance with your clinical level and unsocial enhancements.
This role is hybrid working and includes:
- Participation in the Operations Manager rota (including 1 in 4 weekends)
- A minimum of 2 days per week at Cudmore House
- Regular site presence across clinical bases
- Participation in the Tactical (Silver) On-Call rota
Main duties of the job
As a Clinical Operations Manager with Kernow Health CIC, you will:
Clinical Leadership & Advocacy
Act as a visible ambassador for the 111 IUCS service, promoting professional standards, inclusion and excellence. Maintain a physically present leadership style, engaging directly with clinicians across unsocial hours and multiple bases.
Line Management & Workforce Oversight
Provide effective line management to Clinical Shift Supervisors, Advanced Practitioners, Enhanced Practitioners and Urgent Response Practitioners. Address HR matters autonomously, supporting staff wellbeing and ensuring adherence to organisational policies.
Performance Monitoring & Appraisals
Lead clinician appraisals, oversee performance management processes, and monitor workforce indicators such as sickness, training compliance and clinical KPIs.
Governance & Incident Management
Respond to incidents, complaints and governance concerns. Undertake investigations and ensure learning is embedded within teams in collaboration with governance leads.
Recruitment, Induction & Retention
Oversee clinician recruitment and onboarding processes, ensuring compliance with governance requirements and delivering supportive induction pathways.
Strategic & Operational Representation
Represent clinical management at operational meetings and deputise for senior leaders where required. Participate in the Tactical (Silver) Command on-call rota, providing tactical leadership across the out-of-hours period.
About us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP-owned provider organisation delivering several NHS contracts, including:
- Cornwall 111 Integrated Urgent Care Service
- School Immunisation Programme
- Children's Eating Disorder Service
- Cornwall Primary Care Training Hub
- Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Why Join Kernow Health CIC?
Working with us, you will benefit from:
- Flexible working opportunities within a hybrid leadership model
- A clear career framework with opportunities for leadership progression
- Employee benefit programme through Vivup
- Competitive annual leave, with the ability to buy and sell leave
- Access to NHS Pension Scheme
- Competitive sickness, maternity and paternity provisions
- Access to training and continuous professional development through the Cornwall Training Hub
- Weekend, evening and night working opportunities as part of a structured rota, with competitive unsocial enhancements for clinical hours
- Being part of a local, agile and innovative organisation committed to quality and improvement
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
Job description
Job responsibilities
My role helps deliver patient care by
The Clinical Manager is a key leadership role responsible for ensuring the safe, effective, and compassionate delivery of urgent care services across the Cornwall 111 IUCS footprint. Acting as a physically visible and proactive ambassador for the service, the Clinical Manager supports frontline clinicians through regular engagement, performance oversight, and strategic workforce management.
This role bridges clinical practice and organisational leadership, ensuring that staff concerns are addressed, HR processes are autonomously followed and managed, and service standards are upheld. The Clinical Manager leads on clinician recruitment, induction, appraisal, and wellbeing initiatives, while also contributing to safeguarding/IPC governance, project delivery, and data-driven performance improvement.
Their responsibilities include direct observation of clinical practice, strategic workforce management, performance monitoring, and safeguarding oversight. Through data-driven decision-making, responsive HR support, and collaborative leadership, the Clinical Manager ensures that frontline teams are well-equipped, well-supported, and aligned with the organisations values; ultimately enhancing the quality and consistency of care provided to patients across Cornwall.
By fostering strong relationships with clinical teams, promoting a culture of continuous improvement, and aligning operational delivery with the strategic aims of Kernow Health CIC, the Clinical Manager plays a vital role in enhancing patient outcomes and supporting a resilient, responsive urgent care workforce.
Key Duties and Responsibilities:
- Clinical Leadership & Advocacy: Act as a professional ambassador for the 111 IUCS service, promoting service values, inclusion, and excellence across the organisation.
- Staff Engagement & Support: Conduct regular site visits to observe practice, listen to staff concerns, and foster strong relationships across all clinical bases.
- Visibility and Presence: Maintain a working pattern that mixes weekday, daytime working with wider organisational colleagues alongside frequent, physically present working in unsocial hours across service areas in Cornwall to liaise with the frontline workforce.
- Assurance & Audit: Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service.
- Line Management & HR Oversight: Provide effective line management, autonomously addressing HR issues across the HR landscape, supporting staff wellbeing, and resolving challenges with emotional intelligence and strategic thinking.
- Performance Monitoring & Appraisals: Lead clinician appraisals, monitor performance, and maintain accurate documentation in line with organisational policy.
- Governance & Incident Response: Respond to clinical governance matters including incidents, complaints, and feedback, undertaking investigations and ensuring appropriate resolution.
- Workforce Data & Reporting: Collaborate with BI and programme teams to analyse workforce metrics, present data-driven insights, and support continuous improvement.
- Safeguarding Leadership: Act as a safeguarding lead for adults and children, ensuring oversight and coordination with relevant committees and leads.
- Infection, Prevention and Control Leadership: Act as an IPC ambassador across the organisation, undertaking audits and ensuring oversight and coordination with relevant committees and leads.
- Recruitment, Induction & Retention: Oversee recruitment and onboarding of clinicians, ensuring compliance with governance, training, and pastoral support processes.
- Training Compliance & Development: Monitor mandatory/statutory training completion and champion continuous professional development across the clinical workforce.
- Pastoral Care & Staff Wellbeing: Develop initiatives to support clinician wellbeing, facilitate regular staff meetings, and ensure follow-up on actions raised.
- Strategic Planning & Service Development: Contribute to short- and long-term planning, policy development, and service improvement initiatives in collaboration with programme managers and leadership.
- External Representation: Assist and deputise for the wider management/ Executive Team (Head/Deputy Head of Operations, Chief Medical Officer and Chief Operating Officer) in appropriate clinically orientated internal and external meetings, maintaining a breadth of knowledge across the service and wider system healthcare landscape in order to act as a professional ambassador for the organisation.
- Information & Data Management: Work with IT and BI teams to develop and utilise data systems for accurate reporting, decision-making, and workforce planning.
- Clinical Practice & Professional Development: Maintain clinical activity within the service in all settings including, Clinical Shift Supervisor, Face to Face patient care and Triage (minimum 5 hours/week), support audits, and engage in personal development and appraisal processes.
- Operational Representation & Governance: Represent clinical management at operational meetings, contribute to IPC standards, and participate in the Silver On-Call rota and other leadership functions.
- Quality Assurance & Audit: Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service.
- On Call Responsibilities: Participate in the Tactical Command (Silver) on-call rota, providing tactical leadership and decision-making across the out-of-hours period. Fulfil all associated Silver Command duties in line with organisational policies and procedures.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
Job description
Job responsibilities
My role helps deliver patient care by
The Clinical Manager is a key leadership role responsible for ensuring the safe, effective, and compassionate delivery of urgent care services across the Cornwall 111 IUCS footprint. Acting as a physically visible and proactive ambassador for the service, the Clinical Manager supports frontline clinicians through regular engagement, performance oversight, and strategic workforce management.
This role bridges clinical practice and organisational leadership, ensuring that staff concerns are addressed, HR processes are autonomously followed and managed, and service standards are upheld. The Clinical Manager leads on clinician recruitment, induction, appraisal, and wellbeing initiatives, while also contributing to safeguarding/IPC governance, project delivery, and data-driven performance improvement.
Their responsibilities include direct observation of clinical practice, strategic workforce management, performance monitoring, and safeguarding oversight. Through data-driven decision-making, responsive HR support, and collaborative leadership, the Clinical Manager ensures that frontline teams are well-equipped, well-supported, and aligned with the organisations values; ultimately enhancing the quality and consistency of care provided to patients across Cornwall.
By fostering strong relationships with clinical teams, promoting a culture of continuous improvement, and aligning operational delivery with the strategic aims of Kernow Health CIC, the Clinical Manager plays a vital role in enhancing patient outcomes and supporting a resilient, responsive urgent care workforce.
Key Duties and Responsibilities:
- Clinical Leadership & Advocacy: Act as a professional ambassador for the 111 IUCS service, promoting service values, inclusion, and excellence across the organisation.
- Staff Engagement & Support: Conduct regular site visits to observe practice, listen to staff concerns, and foster strong relationships across all clinical bases.
- Visibility and Presence: Maintain a working pattern that mixes weekday, daytime working with wider organisational colleagues alongside frequent, physically present working in unsocial hours across service areas in Cornwall to liaise with the frontline workforce.
- Assurance & Audit: Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service.
- Line Management & HR Oversight: Provide effective line management, autonomously addressing HR issues across the HR landscape, supporting staff wellbeing, and resolving challenges with emotional intelligence and strategic thinking.
- Performance Monitoring & Appraisals: Lead clinician appraisals, monitor performance, and maintain accurate documentation in line with organisational policy.
- Governance & Incident Response: Respond to clinical governance matters including incidents, complaints, and feedback, undertaking investigations and ensuring appropriate resolution.
- Workforce Data & Reporting: Collaborate with BI and programme teams to analyse workforce metrics, present data-driven insights, and support continuous improvement.
- Safeguarding Leadership: Act as a safeguarding lead for adults and children, ensuring oversight and coordination with relevant committees and leads.
- Infection, Prevention and Control Leadership: Act as an IPC ambassador across the organisation, undertaking audits and ensuring oversight and coordination with relevant committees and leads.
- Recruitment, Induction & Retention: Oversee recruitment and onboarding of clinicians, ensuring compliance with governance, training, and pastoral support processes.
- Training Compliance & Development: Monitor mandatory/statutory training completion and champion continuous professional development across the clinical workforce.
- Pastoral Care & Staff Wellbeing: Develop initiatives to support clinician wellbeing, facilitate regular staff meetings, and ensure follow-up on actions raised.
- Strategic Planning & Service Development: Contribute to short- and long-term planning, policy development, and service improvement initiatives in collaboration with programme managers and leadership.
- External Representation: Assist and deputise for the wider management/ Executive Team (Head/Deputy Head of Operations, Chief Medical Officer and Chief Operating Officer) in appropriate clinically orientated internal and external meetings, maintaining a breadth of knowledge across the service and wider system healthcare landscape in order to act as a professional ambassador for the organisation.
- Information & Data Management: Work with IT and BI teams to develop and utilise data systems for accurate reporting, decision-making, and workforce planning.
- Clinical Practice & Professional Development: Maintain clinical activity within the service in all settings including, Clinical Shift Supervisor, Face to Face patient care and Triage (minimum 5 hours/week), support audits, and engage in personal development and appraisal processes.
- Operational Representation & Governance: Represent clinical management at operational meetings, contribute to IPC standards, and participate in the Silver On-Call rota and other leadership functions.
- Quality Assurance & Audit: Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service.
- On Call Responsibilities: Participate in the Tactical Command (Silver) on-call rota, providing tactical leadership and decision-making across the out-of-hours period. Fulfil all associated Silver Command duties in line with organisational policies and procedures.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
Person Specification
Qualifications
Essential
- 60 Academic Credits of relevant Level 7 Study in urgent and/or primary care and can demonstrate relevant experience and/ or accreditation to the above level.
- Can demonstrate the ability to undertake clinical system assessments and advanced decision making through relevant experience within primary and/or urgent care, or with relevant level 7 study.
- Non-Medical Independent Prescribing Accreditation
- Relevant study and/or qualification in leadership and/or
Desirable
- Relevant study and/or qualification in leadership and/or management OR can demonstrate relevant experience in clinical leadership and management.
- Relevant study and/or qualification in education and/or training OR can demonstrate relevant experience in clinical teaching.
- Evidence of a qualification, training or experience in the undertaking of investigations and/or governance process.
- MSc in a relevant subject to advanced practice
- Accreditation with the Centre of Advancing Practice
Person Specification
Qualifications
Essential
- 60 Academic Credits of relevant Level 7 Study in urgent and/or primary care and can demonstrate relevant experience and/ or accreditation to the above level.
- Can demonstrate the ability to undertake clinical system assessments and advanced decision making through relevant experience within primary and/or urgent care, or with relevant level 7 study.
- Non-Medical Independent Prescribing Accreditation
- Relevant study and/or qualification in leadership and/or
Desirable
- Relevant study and/or qualification in leadership and/or management OR can demonstrate relevant experience in clinical leadership and management.
- Relevant study and/or qualification in education and/or training OR can demonstrate relevant experience in clinical teaching.
- Evidence of a qualification, training or experience in the undertaking of investigations and/or governance process.
- MSc in a relevant subject to advanced practice
- Accreditation with the Centre of Advancing Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
