Job summary
Urgent Care Driver
Cornwall 111 Integrated Urgent Care Service Kernow Health CIC
Kernow Health CIC is seeking reliable, compassionate and highly motivated Urgent Care Drivers to support our 24/7 Integrated Urgent Care Service (IUCS). This is an exciting opportunity to play a vital role in delivering safe, effective and patient centred urgent care across Cornwall.
If you are someone who thrives in a dynamic environment, enjoys supporting clinical teams, and takes pride in providing outstanding service to patients, we would welcome your application.
Hours: Variable (parttime and fulltime opportunities available)
Salary: £13.44 per hour + unsocial hours enhancements
Contract: Permanent
Base: clinical bases across Cornwall
This post is subject to an Enhanced DBS check.
Main duties of the job
As an Urgent Care Driver with Kernow Health CIC, you will:
Patient Support & Experience
- Provide reassurance, updates and practical support to patients following assessment, helping them feel informed and comfortable.
- Make comfort calls to patients awaiting clinical contact or appointments.
- Assist with nonclinical care navigation, guiding patients on what to expect next in their care journey.
Operational & Clinical Environment Support
- Prepare treatment centres at the start of each shift, ensuring clinical spaces, equipment and IT systems are ready for use.
- Welcome patients on arrival, register them accurately, and support smooth patient flow through the service.
- Liaise with the Clinical Advisory Service (CAS) to coordinate activity and respond to operational need.
Driving & Logistics
- Transport clinicians safely and punctually to home visits, adhering to road safety standards and traffic regulations.
- Conduct daily vehicle checks, maintain cleanliness, report defects, and ensure vehicles are fuelled and ready
Safety, Compliance & Governance
- Check and replenish medication stocks, following controlled drug procedures and accurate handovers.
- Maintain infection prevention and control standards across clinical spaces and vehicles.
- Complete accurate logs, records and documentation to support audit and safety requirements.
- Ensure premises, assets and confidential information remain secure at all times.
About us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering high quality Primary Care Services across Cornwall. We are a GP owned organisation delivering several NHS services including:
- Cornwall 111 Integrated Urgent Care Service
- School Immunisation Programme
- Children's Eating Disorder Service
- Cornwall Primary Care Training Hub
- Special Allocation Scheme
All profits are reinvested back into primary care, supporting sustainable and community focused healthcare across Cornwall.
Our Integrated Urgent Care Service operates 24/7, providing clinical assessment, treatment centre appointments and home visiting services across the county.
Why join Kernow Health CIC?
Working with us, you will benefit from:
- Flexible shift patterns across weekdays, evenings, weekends and nights with competitive unsocial hours enhancements
- Access to the NHS Pension Scheme
- Competitive sickness, maternity and paternity provisions
- Generous annual leave with the option to buy and sell leave
- Employee benefit programme through Vivup
- Access to training and development through the Cornwall Primary Care Training Hub
- Being part of a supportive, friendly and high performing urgent care service
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
Job description
Job responsibilities
My role helps deliver patient care by
The Urgent Care Driver is a key member of the Integrated Urgent Care Service, supporting both clinical teams and patients across treatment centres and home visits. This role ensures the smooth running of operational environments by preparing clinical spaces, managing communications, and maintaining essential equipment and vehicles.
In addition to reception and driving duties, the role now includes supporting patient comfort and providing non-clinical care navigation for individuals who have been assessed or reviewed by a clinician. This includes offering reassurance, updates, and practical assistance to help patients feel informed and supported during their care journey.
The Urgent Care Driver liaises closely with the Clinical Advisory Service and contributes to safe, efficient, and compassionate care delivery. Their presence enhances patient experience, supports clinical effectiveness, and ensures continuity of service during busy or challenging periods.
Key Duties and Responsibilities:
- Prepare treatment centres for clinical operations: Ensure all equipment, IT systems, and clinical spaces are ready for use at the start of each shift, enabling smooth patient flow and clinician readiness.
- Support patient comfort post-assessment: Provide reassurance, updates, and practical support to patients who have been seen by a clinician, helping reduce anxiety and improve their care experience. Undertake comfort calls to patients awaiting clinical call back or an appointment time.
- Assist with non-clinical care navigation: Guide patients through next steps, such as where to go, what to expect, or how to access further services, ensuring clarity and continuity.
- Welcome and register patients: Greet patients professionally, record arrival times, and input accurate data into the system to support timely clinical care.
- Liaise with the Clinical Advisory Service (CAS): Maintain clear communication with CAS to coordinate duties, manage workload, and respond to operational needs.
- Transport clinicians safely to home visits: Drive clinicians to patient homes, ensuring safety, punctuality, and adherence to traffic regulations.
- Maintain vehicle condition and readiness: Conduct daily checks, keep vehicles clean and fuelled, and report any defects to ensure safe and reliable transport.
- Manage medication stocks and protocols: Check and replenish drug supplies, follow controlled drug procedures, and ensure accurate handovers between shifts.
- Ensure infection control standards: Keep clinical areas clean and follow hygiene protocols to protect patients and staff from infection risks.
- Monitor and report operational issues: Identify and escalate any problems such as staffing gaps, equipment failures, or delays to the Operational Team Lead promptly.
- Communicate with patients awaiting visits: Provide updates and reassurance to patients waiting for home visits, helping manage expectations and reduce distress.
- Support CAS operations during busy periods: Assist with call handling, dispatching, or other tasks when clinical or operational demand is high.
- Secure premises and sensitive information: Lock drug cupboards, secure confidential data, and ensure the treatment centre is safe when unattended.
- Maintain accurate records and documentation: Complete driver logs, fuel receipts, prescription records, and patient interaction records to support audit and continuity.
- Promote a professional and compassionate image: Represent Kernow Health CIC with integrity, empathy, and professionalism, contributing to a positive patient and staff experience.
- Undertake base coordinator duties when assigned as part of your role: Supporting the smooth running of the base and operational resources. Maintain stock levels, process orders, complete base audits, and manage expiry dates to ensure full operational readiness. Oversee prescription form management and carry out routine equipment checks to uphold safety, compliance, and service quality.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
Job description
Job responsibilities
My role helps deliver patient care by
The Urgent Care Driver is a key member of the Integrated Urgent Care Service, supporting both clinical teams and patients across treatment centres and home visits. This role ensures the smooth running of operational environments by preparing clinical spaces, managing communications, and maintaining essential equipment and vehicles.
In addition to reception and driving duties, the role now includes supporting patient comfort and providing non-clinical care navigation for individuals who have been assessed or reviewed by a clinician. This includes offering reassurance, updates, and practical assistance to help patients feel informed and supported during their care journey.
The Urgent Care Driver liaises closely with the Clinical Advisory Service and contributes to safe, efficient, and compassionate care delivery. Their presence enhances patient experience, supports clinical effectiveness, and ensures continuity of service during busy or challenging periods.
Key Duties and Responsibilities:
- Prepare treatment centres for clinical operations: Ensure all equipment, IT systems, and clinical spaces are ready for use at the start of each shift, enabling smooth patient flow and clinician readiness.
- Support patient comfort post-assessment: Provide reassurance, updates, and practical support to patients who have been seen by a clinician, helping reduce anxiety and improve their care experience. Undertake comfort calls to patients awaiting clinical call back or an appointment time.
- Assist with non-clinical care navigation: Guide patients through next steps, such as where to go, what to expect, or how to access further services, ensuring clarity and continuity.
- Welcome and register patients: Greet patients professionally, record arrival times, and input accurate data into the system to support timely clinical care.
- Liaise with the Clinical Advisory Service (CAS): Maintain clear communication with CAS to coordinate duties, manage workload, and respond to operational needs.
- Transport clinicians safely to home visits: Drive clinicians to patient homes, ensuring safety, punctuality, and adherence to traffic regulations.
- Maintain vehicle condition and readiness: Conduct daily checks, keep vehicles clean and fuelled, and report any defects to ensure safe and reliable transport.
- Manage medication stocks and protocols: Check and replenish drug supplies, follow controlled drug procedures, and ensure accurate handovers between shifts.
- Ensure infection control standards: Keep clinical areas clean and follow hygiene protocols to protect patients and staff from infection risks.
- Monitor and report operational issues: Identify and escalate any problems such as staffing gaps, equipment failures, or delays to the Operational Team Lead promptly.
- Communicate with patients awaiting visits: Provide updates and reassurance to patients waiting for home visits, helping manage expectations and reduce distress.
- Support CAS operations during busy periods: Assist with call handling, dispatching, or other tasks when clinical or operational demand is high.
- Secure premises and sensitive information: Lock drug cupboards, secure confidential data, and ensure the treatment centre is safe when unattended.
- Maintain accurate records and documentation: Complete driver logs, fuel receipts, prescription records, and patient interaction records to support audit and continuity.
- Promote a professional and compassionate image: Represent Kernow Health CIC with integrity, empathy, and professionalism, contributing to a positive patient and staff experience.
- Undertake base coordinator duties when assigned as part of your role: Supporting the smooth running of the base and operational resources. Maintain stock levels, process orders, complete base audits, and manage expiry dates to ensure full operational readiness. Oversee prescription form management and carry out routine equipment checks to uphold safety, compliance, and service quality.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
Person Specification
Qualifications
Essential
- Full UK Driving Licence
- Good communication and interpersonal skills
- Excellent knowledge of traffic laws and routes
- Prior driving of logistics experience
Person Specification
Qualifications
Essential
- Full UK Driving Licence
- Good communication and interpersonal skills
- Excellent knowledge of traffic laws and routes
- Prior driving of logistics experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
