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Kernow Health CIC

Operations Co-ordinator - Maternity Cover

The closing date is 16 February 2026

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Job summary

Were looking for a highly organised and proactive Operational Coordinator to join our Integrated Urgent Care Service (IUCS) team on a 9month maternity cover contract. This role is central to supporting our core services, Clinical Assessment Service (CAS), and wider clinical teams to ensure the smooth, safe and efficient running of day to day operations.

Please note, this role is for 30 hours per week to work across five days on a 9 month fixed term contract.

Main duties of the job

About the Role

You'll be the go to person for operational coordination, ensuring established processes are maintained and that teams have what they need to deliver high quality, responsive care. Your work will directly support the delivery of safe, effective and efficient services across IUCS.

Key responsibilities include:

  • Coordinating daily operational activities across IUC core services, CAS and clinical teams
  • Providing administrative support for meetings, governance processes and service reporting
  • Producing and maintaining base reports and operational documentation
  • Supporting HR related administration, including onboarding tasks and workforce records
  • Managing stationery orders and general resource coordination
  • Ensuring compliance with fire safety checks, equipment safety checks and other operational standards
  • Working closely with colleagues to maintain smooth workflows and effective communication

About us

About You

You'll thrive in a fast paced, service focused environment and bring a calm, organised approach to juggling multiple priorities. You'll be someone who takes pride in accuracy, consistency and supporting others.

Were looking for someone with:

  • Strong organisational and coordination skills
  • Excellent attention to detail and accuracy
  • Confidence working collaboratively with a range of colleagues and teams
  • Experience in administration within a busy operational or clinical setting (desirable)
  • A proactive, solution focused mindset

Benefits

  • 6.6 weeks annual leave, including 8 bank holidays.
  • Opportunity to buy and sell annual leave.
  • NHS Pension Scheme participation.
  • Access to an Employee Assistance Programme providing retail discounts, confidential wellbeing, and support services.
  • Paid time for mandatory and statutory training.
  • Support with vision testing.

Why Join Us?

This is a great opportunity to play a key role in supporting urgent care services that make a real difference to patients and communities. You'll be part of a supportive team where your contribution is valued and your work has meaningful impact every day.

Please note, we reserve the right to close the advert early should there be a significantly high level of applications.

Details

Date posted

03 February 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

E0306-26-0004

Job locations

Cudmore House

Treliske Industrial Estate

Truro

Cornwall

TR1 3LP


Job description

Job responsibilities

The Operations Coordinator (maternity cover) will provide essential continuity to operational and administrative functions during the maternity leave period.

The postholder will support Core Services, CAS, Clinical Teams and the wider operational management team to ensure the smooth running of day to day operations and the maintenance of established processes.

The role requires strong organisational skills, accuracy and the ability to work effectively with frontline and management colleagues in a fast paced environment.

The postholder will contribute to key reporting, coordination and administrative activities that underpin safe, effective and efficient service delivery.

Key Duties and Responsibilities:

Meeting & Governance Administration

  • Provide agenda setting, minuting, coordination and action tracking for:

o IUCS Operational Management Meetings

o End to Ends

o HUC Contract Meeting

o Falls Contract Meeting

o Quarterly Clinician Meetings

o CRG Meeting

  • Distribute meeting documentation to attendees prior to meetings.
  • Maintain and update meeting action trackers.

Core Services, CAS & Clinical Coordination and Operational Support

  • Pull and prepare weekly and monthly data for Core Services, CAS and Clinical Operations Group assurance reporting.
  • Produce and maintain the weekly base report and associated logs.
  • Support oversight of fuel and mileage reporting.
  • Support GP Resilience by preparing and issuing quarterly invoices to GP surgeries for training cover, using data from Outlook calendars, OneDrive and Adastra.
  • Support Area Managers with HR related administrative tasks as required.
  • Complete base orders and ensure paperwork cabinets are fully restocked and up to date.
  • Prepare and submit weekly stationery orders and maintain inventory records.
  • Undertake a range of general administrative duties, including:

o Updating and creating Microsoft Forms.

o Liaising with drivers and receptionists and responding to routine queries.

o Processing and maintain records of driving license checks and driver registration forms.

o Managing ID badges (ordering, collecting, activating).

  • Order operational supplies, including O cylinders (BOC), water (Thirsty Works), yellow seals and evidence bags.
  • Print and laminate posters and base signage; ensure IPC information remains current across bases.
  • Manage and triage shared inboxes with the operational management team (EPRR, Area Manager, Operations Issues, Cornwall Admin).

Compliance

  • Support the Operations Team with weekly fire safety checks, including activation tests of the fire alarm and accurate recording of results.
  • Carry out weekly equipment safety checks, including confirming defibrillator functionality and ensuring all items in the first aid kits are present and in date.

General Administration and Customer Service

  • Manage and process documents such as confidentiality forms and permit requests maintaining records as required.
  • Provide head office administration cover (answering phone line, doorbell, parcel handling, greeting guests)
  • Provide cover/continuity for the Senior Operations Coordinator
  • Perform any other reasonable duties aligned with the role, as assigned by the Programme Manager and operational leaders.

You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.

Job description

Job responsibilities

The Operations Coordinator (maternity cover) will provide essential continuity to operational and administrative functions during the maternity leave period.

The postholder will support Core Services, CAS, Clinical Teams and the wider operational management team to ensure the smooth running of day to day operations and the maintenance of established processes.

The role requires strong organisational skills, accuracy and the ability to work effectively with frontline and management colleagues in a fast paced environment.

The postholder will contribute to key reporting, coordination and administrative activities that underpin safe, effective and efficient service delivery.

Key Duties and Responsibilities:

Meeting & Governance Administration

  • Provide agenda setting, minuting, coordination and action tracking for:

o IUCS Operational Management Meetings

o End to Ends

o HUC Contract Meeting

o Falls Contract Meeting

o Quarterly Clinician Meetings

o CRG Meeting

  • Distribute meeting documentation to attendees prior to meetings.
  • Maintain and update meeting action trackers.

Core Services, CAS & Clinical Coordination and Operational Support

  • Pull and prepare weekly and monthly data for Core Services, CAS and Clinical Operations Group assurance reporting.
  • Produce and maintain the weekly base report and associated logs.
  • Support oversight of fuel and mileage reporting.
  • Support GP Resilience by preparing and issuing quarterly invoices to GP surgeries for training cover, using data from Outlook calendars, OneDrive and Adastra.
  • Support Area Managers with HR related administrative tasks as required.
  • Complete base orders and ensure paperwork cabinets are fully restocked and up to date.
  • Prepare and submit weekly stationery orders and maintain inventory records.
  • Undertake a range of general administrative duties, including:

o Updating and creating Microsoft Forms.

o Liaising with drivers and receptionists and responding to routine queries.

o Processing and maintain records of driving license checks and driver registration forms.

o Managing ID badges (ordering, collecting, activating).

  • Order operational supplies, including O cylinders (BOC), water (Thirsty Works), yellow seals and evidence bags.
  • Print and laminate posters and base signage; ensure IPC information remains current across bases.
  • Manage and triage shared inboxes with the operational management team (EPRR, Area Manager, Operations Issues, Cornwall Admin).

Compliance

  • Support the Operations Team with weekly fire safety checks, including activation tests of the fire alarm and accurate recording of results.
  • Carry out weekly equipment safety checks, including confirming defibrillator functionality and ensuring all items in the first aid kits are present and in date.

General Administration and Customer Service

  • Manage and process documents such as confidentiality forms and permit requests maintaining records as required.
  • Provide head office administration cover (answering phone line, doorbell, parcel handling, greeting guests)
  • Provide cover/continuity for the Senior Operations Coordinator
  • Perform any other reasonable duties aligned with the role, as assigned by the Programme Manager and operational leaders.

You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.

Person Specification

Additional Requirements

Essential

  • Highly organised and detail oriented
  • Excellent analytical and problem-solving skills

Experience

Essential

  • Relevant experience in administrative or operational support roles
  • Proven experience of managing operational tasks

Desirable

  • Knowledge of the NHS

Qualifications

Essential

  • BTEC, HND/HNC, or NVQ certifications
Person Specification

Additional Requirements

Essential

  • Highly organised and detail oriented
  • Excellent analytical and problem-solving skills

Experience

Essential

  • Relevant experience in administrative or operational support roles
  • Proven experience of managing operational tasks

Desirable

  • Knowledge of the NHS

Qualifications

Essential

  • BTEC, HND/HNC, or NVQ certifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kernow Health CIC

Address

Cudmore House

Treliske Industrial Estate

Truro

Cornwall

TR1 3LP


Employer's website

https://www.kernowhealthcic.org.uk (Opens in a new tab)

Employer details

Employer name

Kernow Health CIC

Address

Cudmore House

Treliske Industrial Estate

Truro

Cornwall

TR1 3LP


Employer's website

https://www.kernowhealthcic.org.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Kevin McSherry

kevin.mcsherry@nhs.net

Details

Date posted

03 February 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

E0306-26-0004

Job locations

Cudmore House

Treliske Industrial Estate

Truro

Cornwall

TR1 3LP


Supporting documents

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