Job summary
Reporting to the Directors, the post holder will be the lead member of the senior management team and will be accountable for ensuring Endocare Diagnostics as an organisation work to deliver an excellent service across both insourcing, outsourcing, NHS and non-NHS income workstreams.
Main duties of the job
Job Purpose
The Chief Operating Officer will:
Be responsible for the leadership & operational management of all aspects of service performance & for defined services.
Be responsible for achieving high standards of clinical governance; high operational performance; sound financial management; and improving productivity.
Effectively manage & hold to account for delivery the senior multi professional management team.
Be responsible for the culture, developing a climate which fosters clear lines of responsibility & accountability and effective multi-disciplinary working.
Ensure effective and sound governance and financial management systems are in place and fully operational across all service areas to assure the effective management of public resource in line with commissioned requirements.
Ensure genuine partnerships with service users & carers / families & other statutory and non-statutory organisations / groups are in place to continue to transformation and develop services as required.
Ensure NHS Compliance to all regulatory frameworks
Work as part of the wider clinical leadership structure, taking responsibility for overall effectiveness and capacity in services to meet clinical demand.
Take responsibility and accountability for the annual Budget and staffing
About us
Endocare Diagnostics is a values driven provider of Endoscopy services across Northwest England. Led by a clinical board, the organisation has been providing safe and high-quality care to patients for over 7 years. Fundamentally, we align ourselves with the NHS and embrace the ethos of social enterprise, reinvesting the surpluses generated back into our services.
Having recently opened our flagship Community Gastroenterology service facility in South Manchester, we are seeking to strengthen our leadership to ensure we expand as an organisation and continue to provide an excellent service for our local population, maintain our CQC registration and provide commissioner assurance. We are on an ambitious growth path to become a multi-specialty surgical and diagnostic service provider, including expansion into ophthalmology, ENT, orthopaedics, gynaecology, and general surgery.
Details
Date posted
13 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
E0304-25-0000
Job locations
Parkway 4
Princess Road
Manchester
M14 7HR
Job description
Job responsibilities
Principal Duties
Operational Management:
Ensure the delivery of high-quality operational services in line with access & waiting time standards, local protocols and pathways.
Oversee all operational aspects of Endocare's Insourcing and Outsourcing services, ensuring clinical efficiency and regulatory compliance.
Drive the expansion into new specialties (ophthalmology, ENT, orthopaedics, gynaecology, general surgery).
Plan and execute the development of minor operations theatre facilities within the EndoCare Community Diagnostics Centre.
Identify and pursue new partnership and contract opportunities with NHS Trusts and private healthcare providers.
Plan for, contribute to and regularly review the quality of services in line with regulatory frameworks including CQC inspection, best practice improvement and accreditation standards to proactively measure and improve the quality and effectiveness of services.
Develop the annual Service / Business Plan in line with the strategic direction & objectives. In doing so work with senior administration team members and clinical leads to ensure a consistent approach to the development of services.
Provide effective management of all services, with clear lines of accountability & responsibility throughout, appropriately integrating professional/clinical leadership with line management functions.
Oversee the production of governance and performance management frameworks including appropriate use of clinical metrics.
Take responsibility for ensuring strong & effective multi-professional team working and effective clinical & management supervision throughout.
Ensure effective operational communication systems are in place: that meetings & networks have purpose and staff are informed of and actively involved in decisions that affect them.
Use effective information management & technology to support the delivery of services and management, including effective clinical record keeping.
Manage within budget and safely deliver cost improvement plans engaging will all key corporate functions in doing so. In delivering cost improvement ensure quality impact is assessed.
Ensure value for money in use of all service resources, including a system of sound capital and estate planning for services.
Provide cost effective care within budget and to the level and quality agreed in the NHS & other contracts.
Leadership:
Be a role model for others, leading by example, and be visible to services within area of responsibility and more broadly as a representative with partners.
Role model the principles of person centeredness in the planning, delivery and development of services.
Ensure services provided are to a standard & quality that we would be happy to receive ourselves, and where they are not, understanding why and taking appropriate action.
Develop a culture that encourages colleagues to be solution focused, to work to the scope of their responsibility and to apply QI methodology.
Continually strive for excellence in care & clinical practice, creating and leading a culture and ethos of service.
Ensure staff access to effective supervision, annual PDR mentoring / coaching / leadership development, as appropriate, to support & encourage continuous individual & team development.
Be aware of national policies, directives, bills, strategies etc. and work to understand their implications.
Work with colleagues to collaboratively lead on the local application of national / regional requirements where applicable.
The Head of Service will Participate in the Executive / Director on-call rota
Clinical Governance:
Ensure effective governance arrangements are in place.
Have an effective system for dealing with, responding to, managing and embedding learning from complaints.
Have an effective system for reporting & responding to incidents & serious incidents, appropriate investigations and evidence of learning lessons.
Ensure care is person centred, safe & harm free.
Support transparent continuous quality improvement through use of benchmarking data, quality improvement methodology, understanding staff & service user experience / feedback, and applying the use of research and development in practice.
Use the outcomes of inspection, scrutiny, clinical audit, internal audit, incidents, serious incidents, complaints, performance / peer review, service user / patient & staff experience / feedback to drive & support improvements in care / services.
Lead on the improved use of technology and innovation to enhance the effectiveness, efficiency, safety and accessibility of services.
Ensure staff understand and enact their responsibilities for Infection Prevention & Control, Safeguarding Adults & Children & Health & Safety requirements.
Ensure professionally qualified staff are registered to practice & comply with their respective Codes of Professional Practice.
Ensure compliance with the Mental Health Act, Mental Capacity Act & Care Act in practice
Workforce Planning & Development:
Promote positive employee relations.
Workforce plan / manage staff ensuring an effective skill mix / deployment to meet service need / specifications.
Deliver an effective system for the undertaking & completion of annual staff PDR / Appraisals.
Support staff who are not meeting expected standards using a positive approach to performance management.
Engage in safer staffing reviews and ensure that all staffing establishments are based on the needs of the service user group and are in line with the resources available.
Ensure that staff undertake & complete their statutory & mandatory education, training & development within required timescales.
Ensure staff with line management responsibilities are confident & competent to appropriately &effectively apply key HR policies including disciplinary, performance & capability, managing sickness absence and whistleblowing.
Support colleagues whom you line manage to reach their full potential.
Safeguarding
EndoCare Diagnostics is committed to safeguarding and promoting the welfare of young people and adults, both as service users and visitors to our services. All staff have a responsibility to safeguard and promote the welfare of adults. The post holder, in conjunction with their line manager, will be responsible for ensuring they undertake the appropriate level of training relevant to their individual role and responsibilities and that they are aware of and work within the relevant safeguarding policies and procedures.
Dignity & Respect
The post holder is expected to treat patients service users and carers with courtesy, care, and compassion at all times, treating each person as an individual by offering a personalised service. EndoCare Diagnostics staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
EndoCare Diagnostics is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed, and compassionate staff working together. We do this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride.
Equality & Diversity
The post holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities, and rights
Financial Regulations
All staff are responsible for security of the property of Endocare Diagnostics, avoiding loss or damage of property, and being economical and efficient in the use of resources.
Other duties
Any other duties, as agreed to meet the needs of the organisation.
Job description
Job responsibilities
Principal Duties
Operational Management:
Ensure the delivery of high-quality operational services in line with access & waiting time standards, local protocols and pathways.
Oversee all operational aspects of Endocare's Insourcing and Outsourcing services, ensuring clinical efficiency and regulatory compliance.
Drive the expansion into new specialties (ophthalmology, ENT, orthopaedics, gynaecology, general surgery).
Plan and execute the development of minor operations theatre facilities within the EndoCare Community Diagnostics Centre.
Identify and pursue new partnership and contract opportunities with NHS Trusts and private healthcare providers.
Plan for, contribute to and regularly review the quality of services in line with regulatory frameworks including CQC inspection, best practice improvement and accreditation standards to proactively measure and improve the quality and effectiveness of services.
Develop the annual Service / Business Plan in line with the strategic direction & objectives. In doing so work with senior administration team members and clinical leads to ensure a consistent approach to the development of services.
Provide effective management of all services, with clear lines of accountability & responsibility throughout, appropriately integrating professional/clinical leadership with line management functions.
Oversee the production of governance and performance management frameworks including appropriate use of clinical metrics.
Take responsibility for ensuring strong & effective multi-professional team working and effective clinical & management supervision throughout.
Ensure effective operational communication systems are in place: that meetings & networks have purpose and staff are informed of and actively involved in decisions that affect them.
Use effective information management & technology to support the delivery of services and management, including effective clinical record keeping.
Manage within budget and safely deliver cost improvement plans engaging will all key corporate functions in doing so. In delivering cost improvement ensure quality impact is assessed.
Ensure value for money in use of all service resources, including a system of sound capital and estate planning for services.
Provide cost effective care within budget and to the level and quality agreed in the NHS & other contracts.
Leadership:
Be a role model for others, leading by example, and be visible to services within area of responsibility and more broadly as a representative with partners.
Role model the principles of person centeredness in the planning, delivery and development of services.
Ensure services provided are to a standard & quality that we would be happy to receive ourselves, and where they are not, understanding why and taking appropriate action.
Develop a culture that encourages colleagues to be solution focused, to work to the scope of their responsibility and to apply QI methodology.
Continually strive for excellence in care & clinical practice, creating and leading a culture and ethos of service.
Ensure staff access to effective supervision, annual PDR mentoring / coaching / leadership development, as appropriate, to support & encourage continuous individual & team development.
Be aware of national policies, directives, bills, strategies etc. and work to understand their implications.
Work with colleagues to collaboratively lead on the local application of national / regional requirements where applicable.
The Head of Service will Participate in the Executive / Director on-call rota
Clinical Governance:
Ensure effective governance arrangements are in place.
Have an effective system for dealing with, responding to, managing and embedding learning from complaints.
Have an effective system for reporting & responding to incidents & serious incidents, appropriate investigations and evidence of learning lessons.
Ensure care is person centred, safe & harm free.
Support transparent continuous quality improvement through use of benchmarking data, quality improvement methodology, understanding staff & service user experience / feedback, and applying the use of research and development in practice.
Use the outcomes of inspection, scrutiny, clinical audit, internal audit, incidents, serious incidents, complaints, performance / peer review, service user / patient & staff experience / feedback to drive & support improvements in care / services.
Lead on the improved use of technology and innovation to enhance the effectiveness, efficiency, safety and accessibility of services.
Ensure staff understand and enact their responsibilities for Infection Prevention & Control, Safeguarding Adults & Children & Health & Safety requirements.
Ensure professionally qualified staff are registered to practice & comply with their respective Codes of Professional Practice.
Ensure compliance with the Mental Health Act, Mental Capacity Act & Care Act in practice
Workforce Planning & Development:
Promote positive employee relations.
Workforce plan / manage staff ensuring an effective skill mix / deployment to meet service need / specifications.
Deliver an effective system for the undertaking & completion of annual staff PDR / Appraisals.
Support staff who are not meeting expected standards using a positive approach to performance management.
Engage in safer staffing reviews and ensure that all staffing establishments are based on the needs of the service user group and are in line with the resources available.
Ensure that staff undertake & complete their statutory & mandatory education, training & development within required timescales.
Ensure staff with line management responsibilities are confident & competent to appropriately &effectively apply key HR policies including disciplinary, performance & capability, managing sickness absence and whistleblowing.
Support colleagues whom you line manage to reach their full potential.
Safeguarding
EndoCare Diagnostics is committed to safeguarding and promoting the welfare of young people and adults, both as service users and visitors to our services. All staff have a responsibility to safeguard and promote the welfare of adults. The post holder, in conjunction with their line manager, will be responsible for ensuring they undertake the appropriate level of training relevant to their individual role and responsibilities and that they are aware of and work within the relevant safeguarding policies and procedures.
Dignity & Respect
The post holder is expected to treat patients service users and carers with courtesy, care, and compassion at all times, treating each person as an individual by offering a personalised service. EndoCare Diagnostics staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
EndoCare Diagnostics is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed, and compassionate staff working together. We do this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride.
Equality & Diversity
The post holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities, and rights
Financial Regulations
All staff are responsible for security of the property of Endocare Diagnostics, avoiding loss or damage of property, and being economical and efficient in the use of resources.
Other duties
Any other duties, as agreed to meet the needs of the organisation.
Person Specification
Skills
Essential
- The intellect and interpersonal skills to command the respect of senior clinicians, managers, and academics.
- Resilience and perseverance to ensure delivery and implementation of key goals.
- Evidence of holding to a clear strategy and set of values while responding appropriately to short-term challenges and priorities.
- The ability to develop capability and confidence in colleagues, ensuring targets are achieved and maintained.
- The ability to motivate staff in all professions and at all levels to harness and nurture talent.
- Excellent negotiating and influencing skills with the ability to motivate and engage individuals and teams.
Qualifications
Essential
- Educated to degree level or equivalent level experience.
- Further professional or management qualification.
- Clear evidence of continuous personal, professional, and managerial development.
Desirable
- Masters degree in Health or Social Care.
Knowledge
Essential
- Extensive knowledge and understanding of the NHS, politically astute and able to identify and work with key influencers to communicate with a range of acute and commissioning healthcare services.
- Sound understanding of national health policy and local health initiatives.
Desirable
- Detailed knowledge of CQC regulation.
- Experience of tender processes.
- Experience of procurement processes.
- Comprehensive, large scale project management experience.
Personal Qualities & attributes
Essential
- High level of work organisation, self-motivation, and drive for performance.
- Ability to build clinical and managerial credibility quickly.
- Personal integrity and commitment to openness, inclusiveness, and high standards.
Experience
Essential
- Proven track record in a complex NHS organisation at a senior level including an Acute trust or Community provider.
- Demonstrated success in developing and expanding medical services and facilities.
- Proven record of leading complex, change and modernisation of programmes aimed at improving organisational performance and efficiency.
- A track record of successes in delivering against national and local targets.
- Track record of driving up service standards and efficiencies, and achieving value for money.
- Substantial experience of leading and delivering organisational change.
- The intellect and interpersonal skills to command the respect of senior clinicians, managers, and academics.
- Resilience and perseverance to ensure delivery and implementation of key goals.
- Evidence of holding to a clear strategy and set of values while responding appropriately to short-term challenges and priorities.
- The ability to develop capability and confidence in colleagues, ensuring targets are achieved and maintained.
- The ability to motivate staff in all professions and at all levels to harness and nurture talent.
- Excellent negotiating and influencing skills with the ability to motivate and engage individuals and teams.
Desirable
- Experience of working within the independent sector at a senior level.
- Experience of working in a commercial environment.
- Strong background in managing insourcing/outsourcing healthcare service models.
- Deep understanding of NHS systems, private healthcare, and regulatory frameworks.
- Track record of building high-performing teams and driving business transformation.
- Established history of successful NHS Insourcing / Outsourcing bids.
- Experience of JAG and successful accreditation
Person Specification
Skills
Essential
- The intellect and interpersonal skills to command the respect of senior clinicians, managers, and academics.
- Resilience and perseverance to ensure delivery and implementation of key goals.
- Evidence of holding to a clear strategy and set of values while responding appropriately to short-term challenges and priorities.
- The ability to develop capability and confidence in colleagues, ensuring targets are achieved and maintained.
- The ability to motivate staff in all professions and at all levels to harness and nurture talent.
- Excellent negotiating and influencing skills with the ability to motivate and engage individuals and teams.
Qualifications
Essential
- Educated to degree level or equivalent level experience.
- Further professional or management qualification.
- Clear evidence of continuous personal, professional, and managerial development.
Desirable
- Masters degree in Health or Social Care.
Knowledge
Essential
- Extensive knowledge and understanding of the NHS, politically astute and able to identify and work with key influencers to communicate with a range of acute and commissioning healthcare services.
- Sound understanding of national health policy and local health initiatives.
Desirable
- Detailed knowledge of CQC regulation.
- Experience of tender processes.
- Experience of procurement processes.
- Comprehensive, large scale project management experience.
Personal Qualities & attributes
Essential
- High level of work organisation, self-motivation, and drive for performance.
- Ability to build clinical and managerial credibility quickly.
- Personal integrity and commitment to openness, inclusiveness, and high standards.
Experience
Essential
- Proven track record in a complex NHS organisation at a senior level including an Acute trust or Community provider.
- Demonstrated success in developing and expanding medical services and facilities.
- Proven record of leading complex, change and modernisation of programmes aimed at improving organisational performance and efficiency.
- A track record of successes in delivering against national and local targets.
- Track record of driving up service standards and efficiencies, and achieving value for money.
- Substantial experience of leading and delivering organisational change.
- The intellect and interpersonal skills to command the respect of senior clinicians, managers, and academics.
- Resilience and perseverance to ensure delivery and implementation of key goals.
- Evidence of holding to a clear strategy and set of values while responding appropriately to short-term challenges and priorities.
- The ability to develop capability and confidence in colleagues, ensuring targets are achieved and maintained.
- The ability to motivate staff in all professions and at all levels to harness and nurture talent.
- Excellent negotiating and influencing skills with the ability to motivate and engage individuals and teams.
Desirable
- Experience of working within the independent sector at a senior level.
- Experience of working in a commercial environment.
- Strong background in managing insourcing/outsourcing healthcare service models.
- Deep understanding of NHS systems, private healthcare, and regulatory frameworks.
- Track record of building high-performing teams and driving business transformation.
- Established history of successful NHS Insourcing / Outsourcing bids.
- Experience of JAG and successful accreditation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
EndoCare Diagnostics
Address
Parkway 4
Princess Road
Manchester
M14 7HR
Employer's website
https://www.endocare-diagnostics.co.uk/ (Opens in a new tab)
Employer details
Employer name
EndoCare Diagnostics
Address
Parkway 4
Princess Road
Manchester
M14 7HR
Employer's website
https://www.endocare-diagnostics.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
13 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
E0304-25-0000
Job locations
Parkway 4
Princess Road
Manchester
M14 7HR